Skip Ribbon Commands
Skip to main content

FAQs for Clinic Queue Updates

Clinic Queue Update FAQs

Q Track (or Mobile Registration) e-service allows you to register for your same day appointments, get a queue number, and monitor clinic queues (how many patients are ahead of you) via the Health Buddy app on your mobile phone.

Note: You will receive an SMS on the day of your appointment inviting you to register through Health Buddy.

No, patients will see the doctor according to the order of scheduled appointments. Mobile registration does not give you priority over other scheduled appointments before you.

Yes. The clinic queue is updated every 5 mins. You may click the update button to refresh the queue status whenever you like.

We seek your understanding that there may be emergency cases that may require immediate attention as well.

Please ensure that you mobile register before your appointment time.

Q Track allows you to manage your clinic arrival time and reduce waiting time at the clinic. After mobile registering your appointment, you can monitor the current queue and arrive when there are fewer patients before you.

Note: Please factor in time to complete assessments / tests (if required), before your doctor’s appointment.

Clinics at Changi General Hospital, KK Women’s and Children’s Hospital and National Cancer Centre Singapore require you to register / check-in at the kiosk upon arrival.

Kiosk re-registration is not required at Singapore General Hospital, SengKang General Hospital, National Heart Centre Singapore and Singapore National Eye Centre clinics.

Please cancel your appointment by clicking the ‘Reschedule/Cancel Your Appt’ button. This will allow us to give the available time slot to another patient who may need it.

Mobile registration begins at 6.45am for appointments from 7.30am to 9.30pm.

Please ensure that you mobile register before your appointment time as mobile registration will be unavailable after your appointment time. Kindly approach the counter staff if you have missed the mobile registration period.

Note: SingHealth Polyclinic patients can only mobile register ONE hour before appointment time.

Q Track e-service is available at these clinics:

    Singapore General Hospital (SGH)

  • Diabetes & Metabolism Centre (DMC)
  • Musculo-Skeletal Centre (MSC)

    Changi General Hospital (CGH)

  • All outpatient clinics

    Sengkang General Hospital (SKH)

  • Medical Centre Clinics
  • Outpatient Rehabilitation Centre

    KK Women’s & Children’s Hospital (KKH)

  • Aesthetic Centre
  • Breast Centre
  • Cardiac Centre
  • Children’s Surgery Centre
  • Cleft & Craniofacial Centre
  • Colposcopy Suites
  • Dental Clinic
  • ENT Centre
  • Gynaecological Cancer Centre
  • Musculoskeletal Centre (MSC)
  • Specialist Clinic A, B, C, D, H, K, L, M and T
  • STORK Centre
  • Urogynaecology Centre
  • National Cancer Centre Singapore (NCCS)

  • Specialist Clinic A, B, C, D, E and F

    National Heart Centre Singapore (NHCS)

  • Cardiac Clinic 4B
  • Cardiac Clinic 5A

    Singapore National Eye Centre (SNEC)

  • Specialist Clinic A, B, C, D, E and F
  • Specialist Clinic 1, 2, 3 and 5

    SingHealth Polyclinics (SHP)

  • Punggol Polyclinic

1. Login via SingPass.

2. Choose the person you are registering for.

3. Select & register today’s scheduled appointment(s). For today’s appointments (7:30am – 9:30pm), registration is available from 6:45AM onwards.

4. Answer a health Q&A. (i.e your fever & travel history.)

5. Once your mobile registration is successful, you will receive your queue number and assigned consult room. Now, you can monitor the queue at the clinic from wherever you are!

6. Remember to go for your required test/scans first when you arrive at the clinic..

7. Know which station to go next by tracking your patient journey.

(You can also refer to the step-by-step tutorial on the Q Track landing page.)

Yes, you can if mobile registration is available the clinics for your appointments! For today’s appointments (7:30am – 9:30pm), registration is available from 6:45AM onwards.

You can use this service if you are a follow-up patient with a scheduled appointment on the day itself.

This is a trial service at selected pilot clinics. For the list of participating clinics, please see FAQ Q.10

Yes, you can if you have registered dependents.

If you have yet to register your child dependent(s), please bring your child’s Birth Certificate to any SingHealth institution when his/her next appointment is due. Our staff at the registration counter will be able to assist you.

To register children above 21 years old and adult dependents, both patient and caregiver must be present at the clinic with original NRICs. Our staff at the registration counter will need to verify and authorise access.

  1. This service is only available for follow-up patients. First-time patients would have to register at the clinic, as we need to validate your full details.
  2. Your appointment has to be scheduled on the day of registration. Registration is available from 6:45am onwards.
  3. Q Track for some appointments with multiple consultations is not available during this trial period.
  4. This is a trial service available at selected pilot clinics. For list of participating clinics, please see FAQ Q.10 above.

What you should check:

  1. Check that you have a working data connection.
  2. Check that your device is compatible. Only browsers Android 4.2 and above are supported, except for Android v4.2.2 and v4.3.
  3. Check that you have keyed in a valid SingPass ID and Password.