For Android and Huawei phone users:

If you are unable to see "Next" button on the Terms of Use" screen, you will need to adjust your phone's display settings:

Follow these steps to set your phone display setting:

Step 1: Tap on your phone "Settings" icon to go to device setting.

Step 2: Search for "Display" setting.

Step 3: Adjust the display size to SMALL or MEDIUM.
(Please note "display size" setting is different from "font size" setting)

If your "Display Size" is set to LARGE,	change to SMALL or MEDIUM.

Step 4: The full Terms of Use screen will show with the "NEXT" button after the display setting is adjusted correctly.

Unfortunately you can't due to HealthHub Limitations:

1. Foreigners cannot be added as adult care recipients
2. Singapore Citizens/PRs cannot add foreign adults as care recipients
3. Foreigners cannot be adult caregivers for Singapore Citizens/PRs

However, Foreigner with Singpass access can login to HealthHub. This means, foreign patients can still use HealthHub by logging in with their own singpass, with assistance from their caregiver (by sitting beside them), to manage appts, payments, etc.

For more details about caregiver-care recipient relationships in HealthHub, please visit HealthHub FAQ.

While HealthHub access is not available, foreign care recipients can still receive SMS notifications for appointments and bills by:

• Having a Singapore (+65) mobile number updated in their patient profile at the SingHealth institution counter where they are registered.
  This allows them to receive SMS notifications for appointments and bill reminders.

Note: This only provides SMS notifications, not access to e-services
 

Health Hub is a national level app that allows patients and caregivers to manage their healthcare needs across all three clusters (SingHealth, National Healthcare Group and NUHS) in Singapore.

Health Buddy is customised to provide streamlined navigation and improved experience specially for SingHealth patients who visits SingHealth institutions e.g. SGH, KKH, NCCS etc.

Besides having convenient e-Services, Health Buddy also has these unique features and advantages:

1. SingHealth Personal Notifications for upcoming appointments, payment reminders.

2. Personalised Health Recommendations and Advice based on user’s health inputs, reminders and resources to proactively manage users’ health.

3. Comprehensive SingHealth Hospitals, Centres, and Polyclinics guides (e.g. find a doctor, what to bring, what to expect, visiting hours) serves as a one-stop hub for detailed information about SingHealth institutions.

4. Specialty Care modules designed by SingHealth clinicians help patients with their conditions e.g. Stroke Care, Parkinson’s Care, Senior Wellness.

5. Health Tips from SingHealth clinicians to keep healthy.

6. Stay informed about SingHealth events and webinars/talks via app banners.

Currently, Health Buddy is only available in English and does not have a Chinese version.

However, Health Buddy has an authorised caregiver feature which allows authorised caregivers who knows English to manage their dependants’ healthcare matters via the app.

To protect user data from hackers, Health Buddy employs several robust security measures.

1. Local storage: Personal data registered within Health Buddy is primarily stored locally on the user's mobile device. Users have the option to securely share specific health records (such as blood pressure, blood glucose, and cholesterol readings) with healthcare providers.

This sharing feature requires explicit user consent and is protected by SingPass authentication and verification, ensuring that data transmission occurs only when authorised by the user.

2. Encryption: All data stored in Health Buddy is encrypted and can be accessed only through Health Buddy, providing an additional layer of security.

3. Annual Security Testing: Health Buddy app undergoes regular security testing, including annual assessments, to ensure compliance with recommended security practices.

4. No sensitive information stored: Health Buddy does not store sensitive information directly in the app. This means that even if the device is compromised, sensitive data is not accessible within the app itself.

Your personal information in Health Buddy is treated with strict confidentiality and used solely for healthcare-related purposes (e.g. facilitate appointment bookings, medication order, personal notifications for reminders, maintain health records).

​SingHealth is committed to maintaining the privacy and confidentiality of your personal data. SingHealth does not share your Health Buddy data with third-party companies for commercial purposes. Your data is used solely for healthcare-related purposes with SingHealth.

To ensure the accurate pairing of your data and your caregiver’s data within Health Buddy, Health Buddy have implemented a reliable verification process. Upon visiting the clinic registration counter, it is mandatory for users to bring their original identity cards (NRIC) or birth certificates (for children under 15 years old) along with their dependants.

SingHealth’s dedicated staff will carefully verify these documents to ensure correct linking of authorised caregivers and their dependants. Once verified, the link between the user and their dependant(s) will be activated promptly.

It is crucial for users to verify the correct linking of themselves and their caregivers before leaving the clinic. This immediate confirmation allows any potential errors to be rectified at the counter.

All stored data is encrypted in Health Buddy app. Only Health Buddy has the capability to access this data, and when accessing modules that required user data input, additional security measures such as a passcode and biometric authentication (like fingerprint or facial recognition) are in place.

These authentication methods ensure that only authorised individuals can access and make changes to their personal data in the app.

Health Buddy has several safety features implemented, making it safe to use:

1. Official App Stores: Health Buddy is exclusively available for download from the official channels, namely the Apple App Store, Google Play Store, and Huawei App Gallery. It is crucial not to download the app from any non-official website or channels to minimise the risk of fraudulent versions.

2. Secure Data Handling: Health Buddy prioritises the security of user data. All data stored within the app and during transit is encrypted, ensuring that sensitive information remains protected from unauthorised access.

3. SSL Pinning: To prevent man-in-the-middle attacks, all APIs utilised by Health Buddy are secured using SSL pinning. This mechanism ensures that communication between the app and servers is secure, reducing the risk of data interception or tampering.

4. Limited Storage of Sensitive Information: Health Buddy follows a strict policy of not storing sensitive user information within the mobile device.

5. Regular Vulnerability Scanning: Health Buddy’s servers undergo quarterly vulnerability scanning to identify and address any potential security vulnerabilities.

By adhering to these safety measures, Health Buddy aims to provide users with a secure and trusted mobile app experience, minimising the risks associated with scams or unauthorised access.

If you have doubts about the authenticity of an SMS reminder from any of our institutions, it is recommended to contact them directly through their official helpline or email (listed below) to verify the message. Avoid clicking on any links or sharing personal information if you suspect the message to be fraudulent.  

To protect from SMS phishing scams, we strongly encourage users to switch from SMS to SingHealth’s Personal Notifications on Health Buddy instead.

Personal Notifications are accessed via Health Buddy’s inbox and is secure. Personal Notifications replace SMS for appointment-related alerts like appointment reminders, bill payments etc. 

​SingHealth ensures safe payment transactions on Health Buddy through trusted gateways, Singpass authentication, and secure payment methods.

1. Reputable providers employ advanced encryption to safeguard payment details.

2. Singpass authentication verifies user identity, allowing authorised individuals to make payments.

3. Health Buddy offers secure payment methods, such as credit/debit cards and mobile payments.

While SingHealth takes extensive measures to ensure the safety of payment transactions on Health Buddy, it is always advisable to exercise caution and practice good security habits. This includes using secure networks when making payments, and regularly monitoring your payment transactions for any unauthorised activity.

If you have queries relating to SingPass (e.g. how to reset password, OTP etc),

You can contact:

• Tel: 6335 3533
• Email: support@singpass.gov.sg
• Website: https://www.singpass.gov.sg

Yes, you can login from overseas. However, access using Virtual Private Network (VPN) is not allowed due to security reasons.

As we do not have trademark rights in USA, Health Buddy app cannot be downloaded if your Apple App Store Country/Region or Android Google Play country setting is set to USA. Please change the country setting to Singapore to download Health Buddy. For more information, please visit https://support.apple.com/en-hk/HT201389 and https://support.google.com/googleplay/answer/7431675?hl=en