*Terms & conditions apply. To enjoy medicines delivery, the pharmacy will need to keep your original prescription.
Step 1: Place your original prescription with the Pharmacy at your next visit.
Step 2: To order your medicines, please ensure that you:
For more information, please visit these links:
This is an e-service on our Health Buddy app which enables you to order medicines from your prescription. To do this, you must deposit your original prescription issued by a SingHealth institution with the same institution’s pharmacy.
This service is available for SingHealth’s patients:
No. For clinical safety, we are only able to process requests for patients under our care, whose medical records we have access to.
For your clinical safety, all original prescriptions have to be sighted by our pharmacists. Hence, home delivery# would not be an option for you, if you are holding on to the original prescription. However, you can still submit a request via this form and opt for self-collection at the pharmacy. Your medicines will be packed in advance, cutting your wait time in the pharmacy.
#For Medicines Delivery, the medicines to be delivered is subject to review as some medicines is not suitable for delivery.
There are certain drugs such as controlled drugs, such as morphine, that cannot be delivered and must be collected at the pharmacy. Our pharmacy staff will contact you if any of your requested medicines cannot be delivered. You will have to come down to the pharmacy to collect the medicines.
We deliver to all addresses within Singapore, except Jurong Island checkpoint, Jurong Island, Sentosa Island and Pulau Ubin.
Unfortunately, we are unable to deliver overseas due to import restrictions on pharmaceutical products.
We deliver on weekdays and Saturdays#. After a request is received, our pharmacy staff/ delivery partner will contact you to confirm a convenient delivery date and time. Additional charges may be applicable for specific time requests.
There are no deliveries on Sundays, public holidays and on the eve of the following major public holidays – Christmas, New Year and Chinese New Year.
#Please check with your institution pharmacy to see if Saturday delivery is available.
The delivery is free.
If you missed the pre-scheduled delivery, you will be contacted for a repeat delivery to be scheduled.
As the delivery service is outsourced to a validated delivery partner, a charge of $8 will apply for each repeat delivery attempt.
The preferred payment mode is Mobile Pay. You can access Mobile Pay online or from the Health Buddy app. For other payment options, please check with the respective pharmacy.
For online payment, there will not be any official receipt issued.
Upon receiving your request, our pharmacy staff will contact you to confirm your order. Upon confirmation, your medicines will be delivered to your preferred delivery point within 3 working days after payment is received.
If you urgently need your prescription filled, it is best that you personally collect your medicines at the pharmacy with your valid and original prescription.
An original, valid prescription from your doctor together with a duly completed form are needed for the pharmacy to process and arrange for the medicines to be delivered to you. Incomplete submissions or ambiguous orders will not be processed for medicines delivery service.
Yes, you can order your medicines over the phone if you have balance supply of uncollected medicines with the valid prescription. Please note that the original prescription and the completed form need to be presented to the pharmacy for first time processing. The prescription must be submitted to the pharmacy before ordering the required medicines over the phone.
You can contact our friendly pharmacy staff during working hours to find out more.
The Prescription In Locker Box (PILBOX) service allows you to collect your medicine refills round the clock at your convenience. SingHealth Polyclinics' 24-hour PILBoxes are currently available at these SingHealth Polyclinics: SHP-Bedok, SHP-Marine Parade, SHP-Sengkang, SHP-Punggol and SHP-Tampines.
All SingHealth patients can collect their medicines from SingHealth institutions at the 24/7 PILBOX locker stations at SingHealth Polyclinics – Bedok, Marine Parade, Sengkang, Tampines and Punggol.
An SMS notification will be sent to you once the medicines have been delivered to your selected PILBOX.
If the medicines are not picked up within 36 hours from PILBOX, it will be sent back to the pharmacy of the original SingHealth institution. Patients can arrange for a second delivery (which will be charged) or visit the institution's pharmacy to collect it.
Yes. PILBOXes at the different locations have different size permutations. Please refer to individual institutions for more details.
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