Appointments FAQs

To book same-day appointments at any SingHealth Polyclinic, please use the self-registration kiosks available on-site at your preferred location. 

Login with your Singpass and submit a ticket for us to check on the issue:

https://for.sg/hbsupportform

In the meantime, contact the respective institution's Appointment Hotline to make/change your appointment - details can be found at

https://www.singhealth.com.sg/patient-care/patient-visitor-info/appointments

• Ensure that you have sufficient supply of medication and check your Medical Certificate validity period, if applicable.
• Any special arrangements or tests that need to be done prior to seeing your Specialist should be completed and/or synchronized.
• Always bring along any necessary documents as previously instructed e.g. x-ray forms.

Currently, you may only use the Appointment e-service to view, reschedule and cancel existing appointments. To make a new appointment, at a clinic/institution which you have never previously consulted, please submit a request via the Online Request form and we will get back to you within 3 working days. This is to ensure we are able to effect proper matching of Specialist consultation services to your specific medical need.

Yes, you can if your child is studying at a MOE-registered school. Please visit HealthHub for more information.

No, your child will not be able to view your details.

Please log in with Singpass and submit a ticket at

https://for.sg/hbsupportform

• Screenshot of the error
• Name and NRIC number of patient (who encountered the error)
• Name of wrong child

Yes, you can. Please add your loved ones as dependant at HealthHub. Click here for more information.

SingPass has advised that only one mobile number can be tied to one SingPass account. To reset the mobile number authentication, the user needs to go to the nearest SingPass counter (e.g. Community Centre) to reset the OTP service.

If you have further queries relating to SingPass, please contact:

Tel: 6335 3533

Email: support@singpass.gov.sg

Singaporeans and Permanent Residents may register for a SingPass account through http://www.singpass.gov.sg. Alternatively, you may use our Online Request Form to submit an appointment request, and we will contact you via email.

If you have further queries relating to SingPass, please contact:

Tel: 6335 3533

Email: support@singpass.gov.sg

If you have further queries relating to your medical appointments, please contact:

If you have feedback on the appointments e-service, please email hbsupport@singhealth.com.sg