General FAQs

• My loved one requires rehabilitation. How can I get him / her admitted to your community hospital?
  You may refer Preparing For Admission page for more information.

• What are the rates and charges like in your community hospitals?
  Once you have been referred by your primary team doctor, our Business Liaison Officer will contact you or your next of kin or caregiver to share the details. Meanwhile, you may refer to the following sites: OCH Rates & Charges or SKCH Rates & Charges to know more.

• How can I view my bill?
  You can view your bill at the convenience of your fingertips, via Health Buddy or Health Hub app. You may download the apps through the Google Play Store or Apple Store. For any questions regarding billing and financial matters, you may refer to the following site: Billing & Financial Matters.

• My loved one is admitted to SKCH / OCH. Why is your staff unable to help me with my enquiry?
  In view of PDPA, we are unable to reveal information over the phone as your identity cannot be verified. When you next visit the patient in the ward, we will be happy to assist you with your queries.

OCH: Currently, OCH is operating these wards; 7A, 7B, 7C, 8A, 8B, 8C, 9A, 9B, 9C, 10C, 12A and 12B. Hence, any queries pertaining to wards not listed in the above, you may contact SGH @ 6222 3322.

SKCH: Currently, SKCH is operating these wards; 76, 77, 78, 85, 86, 87, 88, 89. Hence, any queries pertaining to wards not listed in the above, you may contact SKH@6930 5000.

• What are the visiting hours and policy?
  You may visit our Visiting A Patient page for our visiting hours and policy.

• How can I request for my medical report?
  Yes, you may request for your medical report here.