Skip Ribbon Commands
Skip to main content

FAQs for Mobile Pay

Mobile Pay FAQs

If you are a Singaporean or Permanent Resident (PR), you can use Mobile Pay.

You can pay your outstanding hospitalisation, outpatient and pharmacy bills incurred at the following institutions:

  • Singapore General Hospital
  • Changi General Hospital
  • KK Women's and Children's Hospital
  • Sengkang General Hospital
  • National Cancer Centre Singapore
  • National Dental Centre Singapore
  • National Heart Centre Singapore
  • Singapore National Eye Centre
  • SingHealth Polyclinics (Bedok, Bukit Merah, Marine Parade, Outram, Pasir Ris, Punggol, Sengkang, Tampines)
You can request for the original copy of my invoice to be mailed to you by emailing us at payment@1fss.com.sg. Please provide your full name and NRIC for verification purposes.

Yes, you can! However, for privacy and security reasons, only your outstanding bills can be viewed in detail, with the exception of Pharmacy bills.

Our system will finalise your invoice for your visit at the end of the day. At 8pm, you will receive a SMS notification that your bill is ready for payment. You can then log in to Health Buddy to mobile pay your bill. You will only be able to view outstanding bills.

There is no administrative or transaction fee incurred when paying through Mobile Pay.


Mobile Pay accepts Visa/MasterCard credit and debit cards, as well as eNETS direct debit.

eNETS direct debit payment mode will only be available if all the bills in the transaction are from the same institution.

Yes, you can! Transactions on Mobile Pay are made in Singapore Dollars. For credit cards using foreign currencies, exchange rates will follow the bank’s prevailing rate. Please check with your bank for any other fees and charges tied to international transactions.

To make payment on behalf of someone, you can do so in two ways:

  • If you are already logged in with SingPass and would like to proceed to make payment for another person, select ‘Add Other Bill’ on the bill overview page and key in the billing information; or
  • If you are not logged in with SingPass, select ‘Proceed without SingPass’ on the home page and key in the required information.

All bills should be paid in Singapore dollars.

The minimum payment is SGD $1 for every institution per transaction.

As payment is made using your credit or debit card, the payment limit is determined by your available credit or debit spending limit accorded by the issuing bank.

Yes, you can make partial payment. Simply tap on the 'edit' icon next to the bill amount and key in the amount that you wish to pay.

Payments made using Mobile Pay will be reflected the next day.

No receipt will be issued for payments using Mobile Pay. However, you may print or take a screenshot of the transaction confirmation screen, containing the transaction ID, for your record. A transaction confirmation will also be sent to your email upon successful payment.

Yes, you will receive an email confirmation upon successful payment.


No. The confirmation of payment generated from Mobile Pay will serve as proof of payment.

If your card is declined, you may try entering your payment information again or try using another card. If your card is declined after several attempts, please check with the issuing bank.

Payment made will be grouped by institution. If you have made payment to multiple institutions within one single transaction, you should see the sum of payment made to each institution.

You may contact our call centres for clarification should you over pay.

The system uses industry standard e-commerce security solutions to ensure that your details are carefully protected for all transactions.

No, for security purposes, we do not keep your credit card information.

If you have any specific query on Mobile Pay / billing matters, please call the following helplines during office hours: Alternatively, please email us at payment@1fss.com.sg


Singapore General Hospital +65 6407 8108
Changi General Hospital +65 6850 2854 / 57 / 62
Sengkang General Hospital +65 6407 8108
KK Women’s and Children’s Hospital +65 6407 8108
National Cancer Centre Singapore +65 6436 8221
National Dental Centre Singapore +65 6407 8108
National Heart Centre Singapore +65 6407 8108
Singapore National Eye Centre +65 6407 8108
SingHealth Polyclinics +65 6407 8108
SingHealth Community Hospitals +65 6407 8108

Adobe Reader software is required to view the bill details PDF document. If you do not have an Adobe Reader, you can go to http://get.adobe.com/reader/otherversions/ to download the latest version suitable for your computer.

This website is supported by the following browsers:

  • Chrome 30 and above;
  • Android OS browser on Android OS 5.0 and above;
  • Firefox 27 and above;
  • IE 11 and above on Windows 7, Windows 8.1 and above;
  • Opera 17 and above;
  • Safari on OS X 10.9 and above, and iOS 5.0 and above