If you are a
Singaporean or Permanent Resident (PR), you can use Mobile Pay.
You can pay your outstanding hospitalisation, outpatient and pharmacy bills incurred at the following institutions:
Yes, you can! However, for privacy and security reasons, only your outstanding bills can be viewed in detail, with the exception of Pharmacy bills.
Our system will finalise your invoice for your visit at the end of the day. At 8pm, you will receive a SMS notification that your bill is ready for payment. You can then log in to Health Buddy to mobile pay your bill. You will only be able to view outstanding bills.
There is no administrative or transaction fee incurred when paying through Mobile Pay.
Mobile Pay accepts Visa/MasterCard credit and debit cards, as well as eNETS direct debit.
eNETS direct debit payment mode will only be available if all the bills in the transaction are from the same institution.
No as you will not be able to access the eServices on the app and website from overseas.
To make payment on behalf of someone, you can do so in two ways:
All bills should be paid in Singapore dollars.
The minimum payment is SGD $1 for every institution per transaction.
As payment is made using your credit or debit card, the payment limit is determined by your available credit or debit spending limit accorded by the issuing bank.
Yes, you can make partial payment. Simply tap on the 'edit' icon next to the bill amount and key in the amount that you wish to pay.
Payments made using Mobile Pay will be reflected the next day.
No receipt will be issued for payments using Mobile Pay. However, you may print or take a screenshot of the transaction confirmation screen, containing the transaction ID, for your record. A transaction confirmation will also be sent to your email upon successful payment.
Yes, you will receive an email confirmation upon successful payment.
No. The confirmation of payment generated from Mobile Pay will serve as proof of payment.
If your card is declined, you may try entering your payment information again or try using another card. If your card is declined after several attempts, please check with the issuing bank.
Payment made will be grouped by institution. If you have made payment to multiple institutions within one single transaction, you should see the sum of payment made to each institution.
You may contact our call centres for clarification should you over pay.
The system uses industry standard e-commerce security solutions to ensure that your details are carefully protected for all transactions.
No, for security purposes, we do not keep your credit card information.
If you have any specific query on Mobile Pay / billing matters, please call the following helplines during office hours: Alternatively, please email us at firstname.lastname@example.org
Adobe Reader software is required to view the bill details PDF document. If you do not have an Adobe Reader, you can go to http://get.adobe.com/reader/otherversions/ to download the latest version suitable for your computer.
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SingHealth does not issue email receipt if you pay via https://internet-banking.dbs.com.sg. You can save/print the bank’s "Payment successful page" and check with your insurer/company if it is valid for claim.
Similarly, SingHealth does not issue email receipt if you pay via AXS machines. Please check with your insurer/company if AXS carbon receipt print-out is valid for claim.
After we enhanced our systems, patients can now select bills from multiple institutions within the same SingHealth cluster and make a single eNets Credit/Debit payment. As a result, "Singapore Health Services" will be reflected in the payer's bank statement instead of the institution(s) name.
For example, if you use Payments e-service to make payment to "Singapore General Hospital" and "Sengkang General Hospital" via eNets Credit/Debit payment, your bank statement will show "Singapore Health Services" and not "Singapore General Hospital" or "Sengkang General Hospital".
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