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FAQs for Appointments

About Online Appointment System

The Online Appointment System is a service that allows patients of the SingHealth* cluster, Geylang and Queenstown Polyclinic, to view, reschedule and cancel selected Specialist Outpatient Clinic (SOC) appointments. For your clinical safety, some exclusions will apply.

*Only applicable to SGH, CGH, SKH, KKH, NCCS, NDCS, NHCS, SNEC and SHP.

  • Ensure that you have sufficient supply of medication and check your Medical Certificate validity period, if applicable.
  • Any special arrangements or tests that need to be done prior to seeing your Specialist should be completed and/or synchronized.
  • Always bring along any necessary documents as previously instructed e.g. x-ray forms.

Currently, you may only use the Appointment System to view, reschedule and cancel existing appointments. To make a new appointment, at a clinic/institution which you have never previously consulted, please submit a request via the Online Request form and we will get back to you within 3 working days. This is to ensure we are able to effect proper matching of Specialist consultation services to your specific medical need.

Yes, if your child is below 15 years old.

Please bring your child’s Birth Certificate to any SingHealth institution when your child’s next appointment is due. Our staff at the registration counter will be able to assist you to link up your child’s appointment(s) under your SingPass login.

If your child is 15 years old and above, appointments are self-managed for patients who are 15 years old and above, as he/she would be issued his/her own SingPass account.

Currently, only your child dependent’s appointment(s) can be managed by you. For adult dependents (e.g. parents, relatives, etc), they will need to login with their own SingPass account.

SingPass has advised that only one mobile number can be tied to one SingPass account. To reset the mobile number authentication, the user needs to go to the nearest SingPass counter (e.g. Community Centre) to reset the OTP service.

Singaporeans and Permanent Residents may register for a SingPass account through Alternatively, you may use our Online Request Form to submit an appointment request, and we will contact you via email.

Should you have further queries relating to SingPass, please contact:

Tel: 6643 0555

Should you have further queries relating to your medical appointments, please contact:

Hospitals Contact No. (Office hours only) & Email
Singapore General Hospital 6321 4377
Changi General Hospital 6850 3333
Sengkang General Hospital 6930 6000
KK Women’s and Children’s Hospital 6294 4050
Specialty Centres 
National Cancer Centre Singapore 6436 8088
National Dental Centre Singapore 6324 8802
National Heart Centre Singapore 6704 2000
Singapore National Eye Centre 6227 7266
SingHealth Polyclinics 
All Polyclinics 6643 6969
Bukit Merah
Marine Parade
Pasir Ris

Should you have feedback on the appointments system, please email