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FAQs for Appointments

Appointments FAQs

​The Appointment e-service allows patients of the SingHealth* cluster to view, reschedule and cancel selected Specialist Outpatient Clinic (SOC) appointments. For your clinical safety, some exclusions will apply.

*Only applicable to SGH, CGH, SKH, KKH, NCCS, NDCS, NHCS, SNEC and SHP.

  • Ensure that you have sufficient supply of medication and check your Medical Certificate validity period, if applicable.
  • Any special arrangements or tests that need to be done prior to seeing your Specialist should be completed and/or synchronized.
  • Always bring along any necessary documents as previously instructed e.g. x-ray forms.

Currently, you may only use the Appointment e-service to view, reschedule and cancel existing appointments. To make a new appointment, at a clinic/institution which you have never previously consulted, please submit a request via the Online Request form and we will get back to you within 3 working days. This is to ensure we are able to effect proper matching of Specialist consultation services to your specific medical need.

Yes, you can.

  • If your child is below 15 years old, please bring a copy of your child’s birth certificate to our clinic registration counters, and they will be able to do the linking. Your child need not be present.
  • If your child is above 15 years old, both you and your child will need to be present at any of our polyclinics or outpatient clinics (i.e. hospital clinics and specialty centre clinics). Please bring along both original NRICs, to our clinic registration counter. Our counter staff will be able to verify and authorise the access.
No, your child will not be able to view your details.

Please write to providing the following information.

  1. Screenshot of the error
  2. Name and NRIC number of patient (who encountered the error)
  3. Name of wrong child

Yes, you can.

To do so, both the caregiver and the patient will need to go down to any SingHealth hospital/polyclinic with your original NRICs. At the clinic, please approach our Clinic Registration Counter staff to verify and authorise the access.

Verification / authorisation is not available online.

SingPass has advised that only one mobile number can be tied to one SingPass account. To reset the mobile number authentication, the user needs to go to the nearest SingPass counter (e.g. Community Centre) to reset the OTP service.

If you have further queries relating to SingPass, please contact:

Tel: ​6335 3533

Singaporeans and Permanent Residents may register for a SingPass account through Alternatively, you may use our Online Request Form to submit an appointment request, and we will contact you via email.

If you have further queries relating to SingPass, please contact:

Tel: 6335 3533

If you have further queries relating to your medical appointments, please contact:

Hospitals Contact No. (Office hours only) & Email
Singapore General Hospital 6321 4377
Changi General Hospital 6850 3333
Sengkang General Hospital 6930 6000
KK Women’s and Children’s Hospital 6294 4050
Specialty Centres 
National Cancer Centre Singapore 6436 8088
National Dental Centre Singapore 6324 8802
National Heart Centre Singapore 6704 2000
Singapore National Eye Centre 6227 7266
SingHealth Polyclinics 
All Polyclinics 6643 6969
Bukit Merah
Marine Parade
Pasir Ris
Tampines North

If you have feedback on the appointments e-service, please email