Management and Administration

Healthcare operations are crucial in ensuring the seamless integration and flow of a patient’s journey. Multiple operations function across different departments contribute to the smooth running, productivity and efficiency of both patient-facing and non-patient-facing processes and systems in our institutions. Their work ultimately helps improve the quality of service rendered to our patients.

Departments in Operations include:

Clinical Division Operations
Corporate Services
- Accreditation & Licensing
- Emergency Planning
- Process Transformation & Improvement
- Strategy Management & Analytics
- Workplace Safety & Health, including Biosafety
Infrastructure Planning and Facility Development
Specialist Outpatient Clinic Operations
Support Operations
- Environmental Services
- Facility Management & Engineering
- Security Services
- Call Centre & Telecommunications Services
- General Services
- Visitor Services
- Retail Services
- Biomedical Engineering
- Food Services
- Materials Management
- Admitting Services
- Bed Management Services
- Pre-Admission Centre Services
- Health Information Management Services

SingHealth HR seeks to maximise the potential, commitment and engagement of employees so that they can contribute their best and achieve their career aspirations. Our HR teams believe that every employee is an asset who can contribute to the healthcare system, regardless of job function, level or expertise. They work hard to ensure that SingHealth remains as an employer of choice where staff thrive, develop holistically and professionally, and find satisfaction in the work that they do.

HR departments include:

Compensation & Benefits
Corporate HR (Staffing, Employee Services, Compensation and Performance Management)
HR Technology
Learning and Leadership & Organisational Development
Manpower Development & Scholarship Management
Policy & Planning
Talent Management & Succession Planning
Technology & Innovation
Strategic Integration & Transformation

A HR career in SingHealth is rewarding as you will be an integral part of the patient care journey. You will be the first to attract, nurture and develop healthcare professionals, and you get to be involved in facilitating the overall workforce management in the organisation/institution.

Group Finance

Group Finance seeks to provide:

Sound Financial Management	Ensure financial sustainability through right pricing, securing of the right funding for activities, development of new revenue streams, and the delivery of timely and quality information and analysis.
Good Resource Stewardship	Define and continuously review financial policies and procedures for compliance with accounting standards and safeguard of interests across the cluster, enhance productivity and maximise asset utilisation.
Innovative Business Solutions	Effective use of financial systems and platforms to support financial operations and reporting so as to promote a high performance culture.

Finance Shared Services

The Finance Share Services aims to be the centre of excellence in handling value-adding services in Accounts Payables, Accounts Receivables, Fixed Assets Accounting and Payroll functions. This allows for the economies of scale through uniform transactions processing across the cluster.

A career in Finance provides you with an opportunity to manage the business side of healthcare, an important function to ensure that we deliver the best value to our patients.

Our Communications officers play the crucial role of Activist, Facilitator, Catalyst and Reputation Builder in SingHealth. Through strategic functions such as media relations, internal communications, leadership communications and employee engagement, our communication teams drive positive organisational culture, facilitate crucial conversations among internal and external stakeholders, build organisational reputation and act as bridges that reach out to our patients and the public.

A career in Communications allows you to facilitate cohesion within the healthcare workforce through various internal communication and engagement platforms, as well as to be a custodian of the SingHealth brand through external communications and profiling opportunities.

Joint Office of Research

The Office is a central resource dedicated to coordinating, supporting and developing research activities within the SingHealth Duke-NUS Academic Medical Centre. It includes research administration offices that oversee the operation and development of research projects, resources to nurture and groom researchers, as well as facilities and services that enable research.

SingHealth Office of Research (OoR)

SingHealth OoR supports the research community to conduct bench-to-bedside research that benefits patients. From managing grant applications and intellectual property to supporting multidisciplinary collaborations, OoR’s key functions are:

Grant Administration	Manages the pre-and post-awards of SingHealth Foundation grants, as well as tracks, consolidates and analyses SingHealth research KPI and output.
Research Finance	Manages budget and financial matters for research cost centres in SingHealth.
Research Operations	Manages research space in the Academia, including laboratory and office spaces as well as the daily operations of shared research facilities and services.
Research Collaborations & Special Projects	Supports and manages research projects between SingHealth and external collaborators, including the formation and full execution of new collaborations.
Strategy Management	Manages research governance matters, supports risk management and supports annual workplans.
Research Service Development	Promotes Core Platforms and other research services to internal and external users and assists in the developing of business plans, implanting new Core Platforms as well as harmonising services and pricing.
Intellectual Property Management	Oversees the protection and commercialisation of intellectual property assets that belong to SingHealth and work with external partners to out-license SingHealth’s technologies.
Stakeholder Engagement	Supports the implementation of research initiatives and strategies through the development and implementation of internal and external communication plans.

A career in Research is enriching as you are part of the team that is at the forefront of pursuing innovations that transform and advance care to improve the lives of our patients.

The Office of SingHealth Academy (O-SHA) provides education services and corporate support to all SingHealth Colleges and Institutes to enhance teaching and learning. O-SHA has a wide range of resources that support the educational needs of our educators and learners in achieving clinical education excellence:

Corporate Planning and Services

Corporate Services and Administration Team	The team provides strategic planning and operational oversights for the Education domain by managing the finance, manpower capacity and projections as well as education funding and scholarship. The team also oversees the enterprise risk management of SingHealth Academy to ensure compliance with international standards as well as mitigation of potential risk in its daily operations.
Education Communications Team	The team provides strategic communications support to education stakeholders in the SingHealth Duke-NUS Academic Medical Centre. The team works closely with key education stakeholders to communicate education offerings and services effectively through the various communication platforms aligned to the Academy’s’ vision.
Collaborations and Partnership Team	The team reaches out to education partners in healthcare beyond SingHealth, to cultivate goodwill and foster development of education collaborations in SingHealth and the region.

Academic/ Education Support

Academia Facilities Management Team	The team oversees the administration of education facilities in Academia. These include a suite of specialised training facilities and other purpose-built venues such as tutorial and training rooms. The team works with organisers to configure these facilities to the different training needs, enhancing the teaching and learning environment for educators and learners.
Academic Resources & Research Team	The team works with researchers, authors, editors and content partners to support scholarly communication and health professions education research in SingHealth. The team provides services in health professions education research, manages the SingHealth cluster eLibrary, develops and delivers training in scholarly communication topics, as well as manages and publishes healthcare-related educational titles (including acting as the Secretariat for the SingHealth medical journal, Proceedings of Singapore Healthcare).
Audio Visual Technology Team	The team manages the AV systems in the education facilities to ensure its functionality and readiness for events. It provides timely support and assistance to event organisers for their needs, such as support for real-time video streaming from Academia to other external sites and the recording of lectures at various SingHealth institutions through the media-site portal.
Learning Development Team	The team consists of a strong team of digital media specialists that specialises in designing and developing learning contents to enhance teaching and learning. The team works closely with educators to conduct design analysis based on their learning objectives to improve learning outcomes. Areas of specialty: - Course design analysis - Content development (e.g. eLearning, digital media and illustrations)
Learning Innovation & Technology Team	The team actively supports technology infrastructure related to clinical education through the use of the latest educational teaching and learning tools. The team works closely with faculty and administrators to produce videos relevant to medical education and provide effective learning solutions to innovate teaching and learning experiences. Areas of specialty: - Video production - 2D/3D animation and visual effect - Innovation Technology (e.g. eLearning, eLecture solution)
Workshop & Conference Management Team	Partnering hospitals, institutions and clinical departments, the team develops and organises workshops and large-scale events such as scientific congresses and medical conferences. These workshops and events are carefully designed and customised to improve learning outcomes, catering to the needs of the various healthcare professions. Areas of specialty: - Programmes and training management - Events management

A career in Education gives you the opportunity to be part of a team that nurtures and empowers the next generation of healthcare professionals to shape the future of healthcare.