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Digital Medical Certificates

Digital Medical Certificates
Digital Medical Certificates

Frequently Asked Questions (FAQs)

A digital medical certificate (MC) is the online version of a paper medical certificate. Digital MCs can be accessed via a unique link under the main mc.gov.sg domain, for example, https://www.mc.gov.sg/mc/abc12345678.

Example of digital MC:

Digital MC

Digital MCs are currently being piloted at selected clinics and wards. By early 2020, all SingHealth hospitals, national specialty centres and polyclinics will offer digital MCs to benefit patients.

Institution Clinic/Ward Start Date
SGHSGH-Obstetrics and Gynecology Clinic18th Sep 2019
SHP Outram Polyclinic18th Sep 2019
SKHSKH Staff Clinic and SKH Medical Centre Level 5 Clinics18th Sep 2019
NHCSCardiac Clinic A18th Sep 2019
NCCSAll clinics18th Sep 2019
KKHKKH Women SOC Clinic L and KKH Children Surgery Centre18th Sep 2019
CGHCGH Accident & Emergency and CGH Ward 3518th Sep 2019
NDCSNDC General Anesthesia - OT and NDC Local Anesthesia - OT 25th Sep 2019
SNECSNEC-Subsidized Clinic 3 and SNEC Refractive Surgery Centre11th Nov 2019

After your clinic consultation or hospital stay, you will receive an SMS with a unique link to your MC. You will need to unlock the digital MC with your date of birth. Once unlocked, you can forward the link to your employer.
You will receive the SMS within 5 minutes of the doctor issuing the MC to you during your visit/hospital stay.

You can contact the clinic you visited to reissue you a paper MC.

Please ensure that the mobile number that you have provided to the healthcare institution is updated.

You can check if your phone number and other personal details are updated via the SingHealth Health Buddy app.

The unique link that is sent via SMS requires that you unlock the digital MC with your date of birth. If it is sent to the wrong person/wrong number, they would not be able to access your digital MC.

Please ensure that the mobile number you have provided to the healthcare institution is updated. You can check if your phone number and other personal details are updated via the SingHealth Health Buddy app.

As most clinics/healthcare institutions would have your mobile phone number registered, the digital MC will be sent via SMS to you.

You can forward the link to your email address.

You may inform them that this is a new initiative by GovTech and point them to this webpage www.mc.gov.sg for more information.

For further clarifications, your employer can contact GovTech via the support form.

You may print the digital MC if you wish. Paper MC will still be available to patients who request it.
You will need to request for the clinic you visited to issue a paper MC. You are encouraged to save your digital MC SMS/link to prevent such a situation.

The SMS containing your digital MC link will only be sent to you. You may choose to forward it to your employer or relevant parties.

Please ensure that your mobile number is updated with the healthcare institution so that you receive the SMS with your digital MC link. You can check if your phone number and other personal details are updated via the SingHealth Health Buddy app.

As the digital MC is a computer-generated MC, the doctor’s signature is not required. The doctor’s signature is in the form of his/her name in block letters on the digital MC together with the doctor’s MCR number. To further confirm its authenticity, ensure that the digital MC is issued from the https://www.mc.gov.sg domain.
You may complete the support form and GovTech will follow up on your request promptly. While waiting for their response, please check the internet connection, or test the link on another internet-enabled device.
The digital MC is an authentic MC and should be recognised if your insurers require an MC for insurance claims. You may direct them to www.mc.com.sg or contact GovTech via the support form if they have queries or need further clarifications about digital MCs.

For clarifications on medical records or documents, please contact the clinic/healthcare institution that you visited.

List of Frequently Asked Questions for Employers