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Digital Medical Certificates

Digital Medical Certificates
Digital Medical Certificates

Frequently Asked Questions (FAQs)

A digital medical certificate (MC) is the online version of a paper medical certificate. Digital MCs can be accessed via a unique link under the main mc.gov.sg domain, for example, https://www.mc.gov.sg/mc/abc12345678.

Example of digital MC:

Digital MC

All SingHealth institutions (except NNI@TTSH) that issue MCs or time chits will start issuing digital MCs and time chits from December 2019.

After your clinic consultation or hospital stay, you will receive an SMS with a unique link to your MC. To ‘open’ or ‘unlock’ your digital MC, key in your date of birth. Once unlocked, you can forward the link to your employer.

A sample of the SMS is as shown below.

Digital MC - SMS
You will receive the SMS within 5 minutes of the doctor issuing the MC to you during your visit/hospital stay.

You can contact the healthcare institution you visited to reissue you a paper MC.

Please ensure that the mobile number that you have provided to the healthcare institution is updated.

You can check if your phone number and other personal details are updated via the SingHealth Health Buddy app.

The unique link that is sent via SMS requires that you unlock the digital MC with your date of birth. If it is sent to the wrong person/wrong number, they would not be able to access your digital MC.

Please ensure that the mobile number you have provided to the healthcare institution is updated. You can check if your phone number and other personal details are updated via the SingHealth Health Buddy app.

As most clinics/healthcare institutions would have your mobile phone number registered, the digital MC will be sent via SMS to you.

You can forward the link to your email address.

You may inform them that this is a new initiative by GovTech and point them to this webpage www.mc.gov.sg for more information.

For further clarifications, your employer can contact GovTech via the support form.

You may print the digital MC if you wish. Paper MC will still be available to patients who request it.
The digital MC is one-time generated link. You will need to request for the healthcare institution you visited to issue a paper MC. 

Please note that there will be a charge for the printing of MC. You are encouraged to save your digital MC SMS/link to prevent such a situation. 

The SMS containing your digital MC link will only be sent to you. You may choose to forward it to your employer or relevant parties.

Please ensure that your mobile number is updated with the healthcare institution so that you receive the SMS with your digital MC link. You can check if your phone number and other personal details are updated via the SingHealth Health Buddy app.

As the digital MC is a computer-generated MC, the doctor’s signature is not required. The doctor’s signature is in the form of his/her name in block letters on the digital MC together with the doctor’s MCR number. To further confirm its authenticity, ensure that the digital MC is issued from the https://www.mc.gov.sg domain.
You may complete the support form and GovTech will follow up on your request promptly. While waiting for their response, please check the internet connection, or test the link on another internet-enabled device.
The digital MC is an authentic MC and should be recognised if your insurers require an MC for insurance claims. You may direct them to www.mc.gov.sg or contact GovTech via the support form if they have queries or need further clarifications about digital MCs.

​For iOS users, please follow these steps:

1. Launch Safari app on your iPhone and let the page get loaded completely.
2. Now press and hold the Home button and Sleep button at once to capture a screenshot on your iPhone/iPad in Safari. Note: For iPhone X, Xs, Xs Max, or iPhone XR, you can Press the side button (formally known as sleep/wake button) and Volume Up button simultaneously to take a screenshot.
3. You can now see the preview of the screenshot taken on the bottom left corner, tap on the screenshot and then tap on Full Page option that’s available on the right top corner.
4. Next, tap on Done and then select Save PDF to Files option.
5. Save your PDF either in iPhone or in iCloud as per your needs and preferences. Select any of the folders from ‘On My iPhone’ or ‘iCloud Drive’. If the desired folder isn’t available, create one and then tap on Save. This will save your PDF.
6. If you want to share the PDF via Email or iMessage, after step #3, tap on share button option available on the top right corner. Once done, select iMessage/Mail or any other platform, enter the recipient and tap on send.

For Android users, please follow these steps:
1. Open Chrome on Android.
2. Go to the page to be saved.
3. Tap the Menu button.
4. Tap Share.
5. Tap Print.
6. From the Select a printer drop-down, tap Save as PDF.
7. Tap the blue circle with the downward-pointing arrow (Figure C) to save.
8. The PDF file is now saved in your Downloads folder


​You can use the forward SMS feature on your phone to forward the DigiMC link to your employer. Alternatively, you can copy and paste the SMS text into any SMS or messaging app to send the link. If you have no electronic means to send the DigiMC to your employer, you may wish to request for a printed copy of your MC.

For clarifications on medical records or documents, please contact the clinic/healthcare institution that you visited.

List of Frequently Asked Questions for Employers