Under The Spotlight | SingHealth Polyclinics’ TeleHealth Hub: Care that Comes to You

The opening ceremony of the new SingHealth Polyclinics TeleHealth Hub,
poised to support over 58,000 patients annually.

Taking charge of a chronic condition or caring for a loved one should feel empowering and supported, not stressful. For many living with long-term conditions such as diabetes, high blood pressure, or high cholesterol, keeping up with regular reviews is vital. However, busy schedules and mobility constraints can make a visit to the polyclinic feel overwhelming, causing health needs to take a back seat.

Enter the SHP TeleHealth Hub. Launched in April 2026 at Eunos Polyclinic, this centralised SingHealth Polyclinics (SHP) facility is transforming the way primary care is delivered. By bringing holistic, multidisciplinary care directly to patients’ screens, the TeleHealth Hub ensures that quality healthcare is always within reach.

What Centralised Virtual Care Means for You

A peek inside the TeleHealth Hub, home to 10 private, sound-insulated pods
to ensure confidential and seamless virtual consultations.

Arising from a necessity during the COVID-19 pandemic, virtual care has evolved into a permanent healthcare pillar at SHP. The TeleHealth Hub was established as a pandemic-proof and scalable solution to physical clinic constraints. Integrating 10 private teleconsultation pods, supported by dedicated administrative and pharmacy workstations, the Hub centralises resources to deliver a seamless, end-to-end virtual care experience, enabling our patients to access coordinated, multidisciplinary care from the comfort of their homes.

This integration gives patients scheduling flexibility, access to virtual services, and on-demand tech support. By moving virtual workflows to a dedicated space, physical polyclinic congestion is reduced, ensuring reliable, efficient care whether you consult online or visit in person.

A Holistic Multidisciplinary Team

Care Manager (nurse), Jannathnisha Binte Mohideen Pitchay, connecting with a patient
virtually in one of the pods at the TeleHealth Hub

More than a quick video call, the TeleHealth Hub brings healthcare directly to you, combining virtual services that complement in-person care. At the core of the TeleHealth Hub is a collaborative multidisciplinary care team dedicated to keeping your care safe, efficient, and well-coordinated:

• Doctors: Conduct routine chronic reviews, assess your overall health, and tailor treatment plans.
  
  
• Care Managers (Nurses): Provide personalised health counselling, remote condition monitoring, and practical lifestyle guidance.
  
  
• Pharmacists: Review your medications and address prescription concerns.
  
  
• Dietitians, Medical Social Workers and Physiotherapists: Offer specialised dietary advice, social care support, and virtual physical rehabilitation.

Your Virtual Care Journey Made Simple

In the first three months of its launch, the TeleHealth Hub has completed over 16,000 virtual patient consultations, proving that staying healthy does not always require a trip to the clinic.

Managing a stable chronic condition no longer needs to be a hassle. From easy appointment booking via the HealthHub app, to smooth online doctor reviews and convenient doorstep medication delivery, virtual consultations give you back precious hours while maintaining the high quality of care you trust.

Hear how video consultations are making a real difference for our patients and caregivers:

"This video consultation was for my mum, who is 92 years old. Since she cannot walk, it saved her from the physical strain of traveling to the clinic. It cuts out three to five hours of travel time and lifted a huge burden off our family."

— Caregiver of an elderly chronic care patient

"It is incredibly convenient and efficient! I can now attend my routine follow-ups via video consultation, reducing the need to take time off work.”

— Working professional managing a stable chronic condition

Refer to the infographic for more details on SHP VC for chronic medical conditions

Busting the Myths on Video Consultation

Thinking about giving video consultations a try but have a few concerns? Here are the truths behind common misconceptions:

• Myth 1: "Video consultations replace all in-person polyclinic visits.”

The Fact: Video consultation is designed to complement your in-person visits, not replace them. It is ideal for routine, stable chronic condition reviews, preventive care follow-ups, and medication adjustments.

• Myth 2: " Video consultations are less safe because doctors can't perform physical examinations."

The Fact: Your safety is our absolute priority. Doctors conduct a thorough clinical review over video, and if they determine a physical examination is required, your care team will schedule an in-person appointment for you.

• Myth 3: "You need to be tech-savvy to set up and join a video consultation."

The Fact: Getting connected is simple and stress-free. Our video consultations platform is designed to be simple and guided using Zoom and HealthHub app. Furthermore, our dedicated IT support hotline is on standby if you ever need a helping hand.

Separating virtual care facts from fiction with Dr Darren

To learn more, watch a short video as Dr Darren Chua, Family Physician from Eunos Polyclinic, breaks down these common myths and misconceptions about VC.

Experience Care That Comes to You

Managing a long-term chronic condition? Make your next review effortless. Speak with your polyclinic care team during your next visit or explore the HealthHub app to find out if video consultation is right for you!

Discover a simpler way to manage your health. Head to our website to explore our virtual consultation options.  Remember, quality care does not always require a visit to the polyclinic. Through the TeleHealth Hub, care can be delivered safely, effectively and compassionately wherever you are.