The team behind AHPedia. (from left) Er Wei Xiang, Physiotherapist;  Celine Tan, Radiographer; Olivia Khoo, Psychosocial Care Lead;  Bobbie Lee, Speech Therapist; Benjamin Loh, Podiatrist

From From rehabilitation therapy to podiatry, SGH AHPedia puts trusted Allied Health information at your fingertips — anytime, anywhere.
 

Ever wondered why you were referred to physiotherapy, what happens during a speech therapy session, or how to prepare for a radiography scan? SGH AHPedia is here to answer those questions — and more.

One Place for All Your Questions

SGH AHPedia is a friendly, easy-to-use online platform that brings together everything patients and caregivers need to know about Allied Health services. From physiotherapy and rehabilitation therapy to dietetics, podiatry, speech therapy, medical social work, and radiography, SGH AHPedia offers clear, trustworthy answers — anytime, anywhere.

“We found patients showing up puzzled by their appointments. Some didn’t know why they were referred; others weren’t sure what the therapy involved,” shares   Speech Therapist Bobbie Lee. “That got us thinking — what if there was one central place where patients could find all the answers they needed, provided in a way that made sense to them?”

Where to Find It

SGH AHPedia is available on the internet. Soon, a real-time Q&A widget will be added to SGH website — so patients can get instant answers without leaving the page.

How does the widget help patients?
Think of it as a virtual assistant that’s available 24/7. Instead of scrolling through webpages or waiting on a phone line, patients can type their question and receive an immediate, accurate response. This means less confusion, faster clarity, and greater confidence before appointments.

To make navigation simple, content is organised into three categories: Diagnostics, Psychosocial, and Rehabilitation — so whether you’re preparing for a scan or learning about post-stroke rehabilitation, you’ll find what you need quickly.

Watch the video to see how AHPedia can help you

Why It Matters for Patients

For patients, SGH AHPedia offers 24/7 access to reliable information, clear guidance on what to expect during therapy, and a sense of reassurance before and after appointments.

“We believe that informed patients are empowered patients,” saysEr Wei Xiang, Physiotherapist . “Every time someone tells us that they felt confused or anxious about their therapy, it reminds uswhy SGH AHPedia matters. We want every patient to feel confident, supported, and well-informed.”

What’s Next?

“We’re now working on adding multimedia content like videos and infographics to make learning more engaging. We’re also translating key information into multiple languages so that more people can access it. On top of that, we’re planning to integrate SGH AHPedia with appointment systems and patient portals, making it even easier for patients to get the information they need, right when they need it,” says Celine Tan, Radiographer.

Behind the Scenes

Creating SGH AHPedia was a true team effort. Every Allied Health department contributed FAQs and gave their insights to make sure the content was accurate, relevant, and easy to understand.

“One of our biggest challenges was finding the right tone — professional, yet warm and approachable. With feedback and a bit of chatbot testing, we found a balance that felt just right,” says Benjamin Loh, Podiatrist. .

In the case of a patient asking if their bunions could be straightened, for example, a straightforward response would be “without surgery, you cannot straighten bunions.” While direct and to the point, such a reply may comeacross as impersonal and almost robotic. We hopeto  be professional and informative, while  maintaining warmth and a personal touch. As such, we decided to go with the following response:

    Bunions cannot be fully straightened without surgery. However, treatments like proper footwear, orthotic devices, and specific exercises can     help manage symptoms, slow progression, and make walking more comfortable. If you have concerns, a podiatrist can advise you on the best     options for your situation.

This example shows how SGH AHPedia blends professionalism with warmth, ensuring patients receive information that is both clear and reassuring.Each department has also appointed a digitalisation lead to manage updates and ensure consistency — giving every team a sense of ownership and pride in the platform.

Why It Matters for Staff

While SGH AHPedia is designed for patients and caregivers, it also benefits staff.

“For healthcare teams, it means fewer repetitive queries. Now, patients can self-access accurate information, reducing calls and clarifications. This gives staff more time for meaningful care. There is also consistent messaging since patients are getting their information from a single trusted source,” says Celine.

How will usage be monitored?

The team will track page visits, search trends, and feedback submissions to understand what patients are looking for and where gaps remain.

“This data will help refine content and improve patient experience — and give staff insights into common questions,” explains Benjamin.

A Shared Commitment

“At the end of the day, SGH AHPedia is more than just a digital tool. It’s a reflection of our commitment to patient-centred care, and a testament to the power of collaboration across our Allied Health community. As we continue to grow and improve the platform, we’re guided by a simple principle: One platform. Many voices. Clear answers. That’s how we empower through Allied Health,” says Celine.

Explore SGH AHPedia today. Discover how Allied Health professionals support your care journey.

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