SingHealth will be implementing an eProcurement System that would be applicable to all of our
institutions within the cluster. This system should apply to all of our procurement activities.
Suppliers must access listing of sourcing events by SingHealth’s institutions via Ariba Discovery.
Suppliers who miss the publication of these events will not be allowed to participate.
No appeal will be considered.
Suppliers should follow the guide provided on the Section 6 of "Training Materials" on this website for
submitting their response to a sourcing event. Failure to submit into the Ariba system by the closing
time will result in non participation in the sourcing event. Suppliers are reminded that there is an event
message (highlighted in Complete Supplier Guide) that confirms successful submission of their response.
Although accessibility to the solution will be via the SingHealth Ariba eProcurement system, we would like
to confirm that SingHealth institutions will remain your sole contracting party and all existing purchase orders
will continue to be governed by SingHealth Insitutions' Terms and Conditions. SingHealth will retain the final
supplier sourcing decisions and approvals for contractual commitments binding SingHealth and suppliers.
Please continue to supply SingHealth requirements fully in accordance with existing contractual and business
We are confident that with your support, we can successfully complete the transformation of the procurement operations.
Together with our system integration provider, IBM, we will be reaching out to you to facilitate the onboarding process onto
the Ariba Network, and we appreciate your support as part of the transformation.
All suppliers will be required to get onboard the eProcurement system to access and respond to all of our sourcing events as we will
be discontinuing existing platforms in due time.
We look forward to your cooperation in providing complete and accurate details to enable a smooth and efficient transition to the new,
improved ways of working.
Should you have any questions with regards to the eProcurement system, please contact Ms. Wong Lai Yin,
Ms. Shellen Tho or Mr Alvin Ng (Sourcing to Contract Module) and Mr Benn Lim (Requisition to Order Module) at
1. eProcurement Key Milestones
SingHealth Cluster Go Live in phases:
2. Ariba Discovery & Ariba Network
All SingHealth Suppliers are expected to register in Ariba Discovery / Network to continue doing business
with SingHealth. All sourcing events will be published through Ariba Discovery. Registration as a supplier is
required for notification of sourcing events to be sent and accessed. By logging in to the systems, suppliers
can also find any related event postings under Match Leads and find any invited events under Proposals.
3. Email Contacts
4. Minimum Computer Requirement
5. United Nations Standard Products and Services Code (UNSPSC)
The UNSPSC is an open, global, multi-sector standard for efficient, accurate classification of products and services.
The UNSPSC has 4 hierarchies-Segment; Family; Class; Commodity. We would be using this code for our products
and services that we purchase from you. This is required when you set up your profile on Ariba to identify the products
and services that you offer, as well as to identify the products and services on the catalogs you will be
uploading on the Ariba Network. For more information, please refer to www.unspsc.org.
In the long term, as we put in place Track & Trace within SingHealth, we will also be including the GS1 standards for product codes.
6. Training Materials
Please download the Supplier User Guide (in PDF format). If you like to learn more, refer to the training videos on Ariba Website.
Please click on the following links to download / access the embedded templates and additional information in the Training material:
Terms and Conditions of Purchase Order
Standard Conditions for Supply of Products and Services
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