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Data Security Check

Frequently Asked Questions



We are sorry that this deliberate, targeted and well-planned cyberattack had happened despite the safeguards we have put in place. We apologise unreservedly for causing our patients anxiety.

We take a serious view of this incident. We took immediate actions to stop the breach, and have put in place additional cybersecurity measures to enhance the security of our IT systems.

The information on basic personal particulars, such as those that have been illegally accessed and copied are not sufficient to complete any financial or key Government e-transactions as these would require physical verification or two-factor authentication (2FA) online verifications. However, you are advised to heighten online vigilance and secure your online credentials with strong passwords.

We would like to assure that no contact numbers were illegally access in this cyberattack. If you suspect that you may be a victim of a scam, you may wish to report your experience to the Police anti-scam helpline 1800-7226688.

  • Secure your online credentials by using strong passwords, and change your passwords regularly
  • Activate your 2-Factor Authentication (2FA) for key government e-transactions and banking transactions, if you have not done so
  • Watch out for signs of phishing

We would be happy to address your concerns, please contact us at or call our dedicated enquiry line: 6326-5555 (9am to 9pm)


You will receive one of these SMSes depending on how you are affected by the cyberattack:

Case 1: You are not affected by the cyberattack

Case 2: Your non-medical personal particulars were accessed but not altered.

Case 3: Your non-medical personal particulars and outpatient dispensed medicines were accessed but not altered.

Please note that SingHealth is notifying patients by SMS or letter only. We will NOT call you unless you have called us asking for a call back.