Playing to our Strengths

Our admin colleagues may not be in the frontlines when it comes to patient care but they are most definitely not one to be on the sidelines. By partnering and providing support to our clinical teams, our administrators smoothen out work processes so that our clinical teams can focus on giving our patients the best care.

To celebrate World Administrative Professionals' Day on 26 April, our admin colleagues share what inspired them to join healthcare and some of their most memorable experiences working alongside the clinical teams. 

Nurina Md Khamis, Assistant Manager, Office of Patient Safety & Quality (OPSQ)
I had never imagined myself working in healthcare, but a temporary stint at KKH when I was younger changed my mind. In a blink of an eye, it has been 21 years since I joined SingHealth! Being in the healthcare sector has given me the opportunity to make a meaningful difference to many patients' lives.

As part of the OPSQ team, we help to develop policies and guidelines to ensure that patient care is consistent across our three community hospitals. Good patient care is not only about providing our patients with the right treatment, but also ensuring that they do not experience adverse events during their stay.

My team and I support patient care by monitoring the incidents reported across the three community hospitals. Incident reporting gives us the opportunity to review current processes, and we work closely with the clinical teams to implement changes to mitigate the risk of incidents from happening again. I am proud to be able to help drive patient safety initiatives leading to better patient care. 

Fun fact about me!
I am trained in Muay Thai boxing and have been practicing it for 5 years. I enjoy kicking the boxing pads during training. It helps to keep me energized, motivated and focused. 

Raudha Ismail, Senior Associate, Learning & Development (Human Resource)
I have been with SCH since February 2020 and my experience thus far has been very rewarding. It is inspiring to be working in the healthcare industry and being able to help in our own ways that lead to better patient outcomes.

Working with my colleagues in the Learning & Development team, I help to coordinate a series of fundamental programmes for new joiners to help them integrate better into the SCH family.

During our orientation programmes for example, our new colleagues are able to interact with peers from different departments and get to know the different areas of work in SCH, leading to better working relationships in the future. Our team also conducts basic conversational language classes to help our foreign colleagues assimilate into Singapore's multi-racial culture. The importance of understanding our patients is undeniable!