Salbiah Bee Jamaludin, Executive (Ward Operations), Inpatient Operations, CGH
To Salbiah, “Delivering
Care that Matters'' encapsulates the work culture at Changi General Hospital
(CGH). It means empowering each and every colleague to initiate change that improves the patient
journey from hospital to home. She was given such an opportunity in 2013 when
she participated in the IDEO (Andrew Chang Experience) Project, a collaboration
between the Ministry of Health, CGH and St. Andrew’s Community Hospital (SACH),
supported by global design company IDEO.
The project aimed to
provide patients with peace of mind on
the medical costs of their treatment journey through helping them to recognise
the options available, acknowledge their choices and make informed
As the Care Cost Advisor
for the project, Salbiah provided
financial counselling, something she continues to do today. She helps
patients understand and prepare for prospective future costs in their treatment
journey. She is always happy to listen to their feedback, striving to provide
patients with clear financial information when transiting into rehabilitative care.
Salbiah’s experience also
put her in good stead when she supported
the ward set-up in The Integrated Building, which provides both acute
and community hospital beds in an age-friendly and conducive environment,
ensuring a seamless transition from acute to subacute care for patients.
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