Share Document FAQs

FAQs

General

1. What is “Share Document”?

This new Health Buddy function allows selected patients to receive documents from SingHealth* staff for related patient’s visit/admissions.

*Only applicable to SGH, CGH, KKH, SKH, NCCS, NDCS, NHCS, SNEC and SHP.

2. What are the important points to note when using this function?

Patient/Caregiver/dependant(s) must have activated Personal Notifications on Health Buddy to use this function.

If you’re a caregiver, it’s advisable to reply/submit documents on one device phone. All your submissions will not be reflected if you are logging in/viewing from another device.

Upon clicking the document card from selected institution from SingHealth, please ensure you read the instructions.

Please ensure that you download the document once. In case you download the document multiple times, please use the latest download file to fill in the required information and attach the correct edited file for submission.

If you wish to rename your file using our rename function (by swiping left), please ensure that you do not remove the date on the file name.

For documents that requires patient’s reply, you can attach up to 10 files (png, jpg, pdf). Each attachment’s maximum size is 5mb.

Once you have replied SingHealth’s document card, you are able to edit/resubmit your submission up to 23:59 on the same day of submission.

You may view your past documents submission records up to 6 months only. There is no expiry to your downloaded documents in your Health Buddy ‘E-services Downloads’ folder.

3. Why are the benefits of using this function?

SingHealth Health Buddy “Share Document” is a secure way to receive your documents from Institution. There is no risk of lost mail, or misplacing documents at home.

SingHealth staff can send you the documents for related clinic visit / ward admission’s document/forms and communicate with you directly regarding these documents.

Note: Hospital may send documents that do not require patient’s reply thus the reply button on Health Buddy will not be enabled for any 2-way communication.

If you are a caregiver, both you and the patient (your dependant) will receive the documents on your own handphones respectively. You may track/view saved documents in your Health Buddy’s ‘E-services Downloads’ folder.

You can easily organize how you would like to view your documents by sorting ‘Date’, ‘Clinic Visit/Admission Date’ or ‘Institution’.

You can use this function to share documents with Family/Friends/Insurance agent and ensure that the required documents are accurately filled before replying to Institution.

4. How can I open SingHealth's password-protected PDF documents?

For Android users: If Adobe Acrobat can't open password-protected PDFs from SingHealth's Health Buddy app, please download a different PDF reader from Google Play Store.

For Caregivers: For documents needing a reply, you may transfer them to:

Google Drive
WPS Office
Microsoft 365 (Office)

and complete the document on your computer/desktop before replying back to SingHealth through the reply button in the module.

5. Do I have to login to view my documents on Health Buddy?

Yes, you will need to login via Singpass to view your new or past documents submission records.

6. How do you ensure my documents and dependant’s documents in Health Buddy are sent correctly and not with another patient?

Institution’s staff will carefully verify these documents before creating a request in the backend portal.

Your documents will be validated by your NRIC and clinic visit/ward admission reference number data from our systems before it’s sent to you securely.

7. I do not use Personal Notifications on Health Buddy, how would I know if Institution’s staff have sent me documents?

For experienced Health Buddy users, upon Singpass login you will receive an updated badge count on the ‘Share Document’ icon once you click ‘See All’ services on Health Buddy’s Home Screen. The badge count indicates the total number of new & unread documents for Caregiver and Dependants.

Manage My Dependants

8. Can I manage my dependant’s document(s) using my phone?

Yes, you can. Once you have login via Singpass you can easily view, download and submit documents by tapping the ‘Switch’ icon.

9. I am a caregiver, how do I know if my dependants have received documents from SingHealth?

To receive notifications for your dependant’s new documents, please ensure you have activated your dependant’s notification link through https://www.singhealth.com.sg/patient-care/patient-visitor-info/health-buddy-notifications-faqs