* In order to enjoy medication delivery, the pharmacy will need to keep your original prescription.
Sign up here and place your original prescription with the Pharmacy the next time you go down. Let us do all the work for you. Free delivery is available for a limited time only. Terms & conditions apply.
To top-up your medicine, please ensure you:
Find out more at the respective Pharmacy website:
This service is available for SingHealth’s patients:
Yes, you can order your medicines over the phone if you have balance supply of uncollected medicines with the valid prescription. Please note that the original prescription and the completed form need to be presented to the pharmacy for first time processing. The prescription must be submitted to the pharmacy before ordering the required medicines over the phone.
An original, valid prescription from your doctor together with a duly completed form are needed for the pharmacy to process and arrange for the medicines to be delivered to you. Incomplete submissions or ambiguous orders will not be processed for medication delivery service.
Upon receiving your request, our pharmacy staff will contact you to confirm your order. Upon confirmation, your medicines will be delivered to your preferred delivery point within 3 working days after payment is received.
If you urgently need your prescription filled, it is best that you personally collect your medicines at the pharmacy with your valid and original prescription.
The preferred payment mode is Mobile Pay. For other payment options, please check with the respective pharmacy.
We deliver on weekdays and our pharmacy staff/ delivery partner will call you to confirm a delivery time to meet your convenience when you place an order. Additional charges may be applicable for specific time requests.
There are no deliveries on weekends, public holidays and the eve of the following major public holidays – Hari Raya, Deepavali, Christmas, New Year and Chinese New Year.
We deliver to all addresses within Singapore, except Jurong Island checkpoint, Jurong Island, Sentosa Island and Pulau Ubin. We do not handle overseas delivery due to import restrictions on pharmaceutical products.
The delivery is free till 30 June 2019. If you missed the pre-scheduled delivery, you will be contacted for a repeat delivery to be scheduled. As the delivery service is outsourced to a validated delivery partner, a charge of $8 will apply for each repeat delivery.
a. Is the delivery to SHP PILBOX applicable to all patients and not just SHP patients?
All SingHealth patients can collect their medication from SingHealth institutions at the 24/7 PILBOX locker stations at SingHealth Polyclinics – Bedok, Marine Parade, Sengkang, Tampines and Punggol. This will provide patients with the added convenience of collecting their medication round the clock. It will also benefit those who are not able to be at to wait for their medicine to be delivered.
b. How will patients be alerted that their medication has been delivered to PILBOX?
An SMS will be sent to patients once their medication has been delivered to the PILBOX.
c. Does the medication need to be picked up within a certain no. hours/days? What happens when the medication is not picked up?
If the medicine is not picked up within 36 hours from PILBOX, it will be sent back to the pharmacy of the original SingHealth institution. Patients can arrange for a second delivery (which will be charged) or visit the institution's pharmacy to collect it.
d. Is there a size restriction for PILBOX?
Yes. PILBOXes at the different locations have different size permutations. Please refer to individual institutions for more details.
a. Is the delivery to bluPort lockers applicable to all SingHealth patients?
The delivery to bluPort lockers is currently available for SGH and KKH patients.
b. Can I get my medication delivered to all bluPort lockers?
Medication can be delivered to bluPort lockers at the following 18 locations:
c. How will patients be alerted that their medication has been delivered to the bluPort locker?
An SMS will be sent to patients once their medication has been delivered to the bluPort locker.
d. Does the medication need to be picked up within a certain no. hours/days? What happens when the medication is not picked up?
If the medicine is not picked up within 48 hours from the lockers, it will be sent back to the pharmacy of the original SingHealth institution. Patients can arrange for a second delivery (which will be charged at $8) or visit the institution's pharmacy to collect it.
e. How much is the fee to have it delivered again and how long would it take to re-deliver?
A delivery charge of $8 will apply for additional delivery due to non-collection. A re-delivery can be scheduled within 3 working days upon patient's confirmation.
f. bluPort has lockers all over Singapore. Why are there only 18 locations that are part of the Medication Delivery Service?
Only locker locations that are able to maintain an ambient temperature of 25oC and below and are able to allow 24/7 access have been selected for medication deliveries. This is to ensure quality assurance of medication and patient convenience.
You can contact our friendly pharmacy staff during working hours to find out more.
All information herein is correct at time of printing, and subject to change without prior notice.
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