Skip Ribbon Commands
Skip to main content

Medication Delivery Service

Need More Medicine?

Have your medicines all packed and ready for you to cut your queue/wait time at the Pharmacy. Better yet, opt for FREE Delivery to your home or a locker box near you!*

* In order to enjoy medication delivery, the pharmacy will need to keep your original prescription. Sign up here and place your original prescription with the Pharmacy the next time you go down. Let us do all the work for you. Free delivery is available for a limited time only. Terms & conditions apply.


To top-up your medicine, please ensure you:

  1. Are an existing SingHealth patient who has received consultation at our Specialist Outpatient Clinics, National Specialty Centres or Polyclinics
  2. Are requesting for medicines which you have taken before
  3. Have your prescription and/or medicine label handy (you will need to take photos of these)

Find out more at the respective Pharmacy website:

Medicine Top-up FAQs

This service is available for SingHealth’s patients:

  • who have a valid and original prescription and
  • have balance supply of uncollected prescribed medicines

No. For clinical safety, we are only able to process requests for patients under our care, whose medical records we have access to.

  1. You will receive an acknowledgement email.
  2. Your request will be directed to the respective pharmacy or clinic*.
    * If you do not have a valid prescription, your request will be sent to the clinic, for your doctor to approve your medicine request.
  3. We will contact you within three (3) working days to confirm availability of medicines, pricing, payment and delivery/collection details. In addition, we seek your understanding that an additional 3 working days are required for our clinic staff to check through medical case notes and verify with our doctors if medicine can be dispensed.
  4. Please bring along your original prescription if you are collecting medicines from the pharmacy. We will not be able to dispense medicine without sighting your original prescription.
  5. Home delivery is an option only if your original prescription is held by our Pharmacy. For home delivery, please check if any delivery fee is chargeable.


Medicine Delivery Service FAQs

An original, valid prescription from your doctor together with a duly completed form are needed for the pharmacy to process and arrange for the medicines to be delivered to you. Incomplete submissions or ambiguous orders will not be processed for medication delivery service.


For your clinical safety, all original prescriptions have to be sighted by our pharmacists. Hence, home delivery# would not be an option for you, if you are holding on to the original prescription. However, you can still submit a request via this form and opt for self-collection at the pharmacy. Your medicines will be packed in advance, cutting your wait time in the pharmacy.

#For Medicine Delivery, the medication to be delivered is subject to review as some medication is not suitable for delivery.

The delivery is free till 31 March 2020.

We deliver to all addresses within Singapore, except Jurong Island checkpoint, Jurong Island, Sentosa Island and Pulau Ubin.

Unfortunately, we are unable to deliver overseas due to import restrictions on pharmaceutical products.

We deliver on weekdays and Saturdays#. After a request is received, our pharmacy staff/ delivery partner will contact you to confirm a convenient delivery date and time. Additional charges may be applicable for specific time requests.

There are no deliveries on Sundays, public holidays and on the eve of the following major public holidays – Christmas, New Year and Chinese New Year.

#Please check with your institution pharmacy to see if Saturday delivery is available.

The delivery is free till 31 March 2020.

If you missed the pre-scheduled delivery, you will be contacted for a repeat delivery to be scheduled.

As the delivery service is outsourced to a validated delivery partner, a charge of $8 will apply for each repeat delivery attempt.

The preferred payment mode is Mobile Pay. You can access Mobile Pay online or from the Health Buddy app. For other payment options, please check with the respective pharmacy.

For online payment, there will not be any official receipt issued.

Upon receiving your request, our pharmacy staff will contact you to confirm your order. Upon confirmation, your medicines will be delivered to your preferred delivery point within 3 working days after payment is received.


If you urgently need your prescription filled, it is best that you personally collect your medicines at the pharmacy with your valid and original prescription.


Yes, you can order your medicines over the phone if you have balance supply of uncollected medicines with the valid prescription. Please note that the original prescription and the completed form need to be presented to the pharmacy for first time processing. The prescription must be submitted to the pharmacy before ordering the required medicines over the phone.

You can contact our friendly pharmacy staff during working hours to find out more.

Singapore General Hospital
Block 3 Level 1 Pharmacy
Block 4 Level 1 Pharmacy
Bowyer Block Pharmacy
+65 6326 6969
KK Women's and Children's Hospital
Outpatient Pharmacy
+65 6394 1500
+65 6394 1501
National Cancer Centre Singapore +65 6436 8091
National Heart Centre Singapore +65 6704 8032
Singapore National Eye Centre +65 6322 8880
SingHealth Polyclinics 
Bedok +65 6202 1045
refill.med.BedokPoly@singhealth.com.sg
Bukit Merah +65 6377 5234
refill.med.BtMerahPoly@singhealth.com.sg
Marine Parade +65 6342 5043
refill.med.MarineParadePoly@singhealth.com.sg
Outram Park +65 6435 3960
refill.med.OutramPoly@singhealth.com.sg
Pasir Ris +65 6585 5392
refill.med.PasirRisPoly@singhealth.com.sg
Punggol +65 6718 2085
refill.med.PunggolPoly@singhealth.com.sg
Sengkang +65 6315 3504
refill.med.SengkangPoly@singhealth.com.sg
Tampines +65 6587 8604
refill.med.TampinesPoly@singhealth.com.sg

There are certain drugs such as controlled drugs, such as morphine, that cannot be delivered and must be collected at the pharmacy. Our pharmacy staff will contact you if any of your requested medicines cannot be delivered. You will have to come down to the pharmacy to collect the medicine.

Contract

  1. This document constitutes an agreement between you, as a registered user of the SingHealth Pharmacy Medication Delivery Service, herein known as the Medication Delivery Service, and the SingHealth Institution whose pharmacy you have selected for fulfilment of your prescription (“Relevant SingHealth Institution”).

Registration and Disclosure

  1. Upon registration for the Medication Delivery Service, you undertake to submit the original prescription and provide all relevant information required, including medical information and other personal data that are reasonably expedient for the purpose of fulfilment of the Medication Delivery Service (“Required Information”). You also consent to disclose all Required Information to the Relevant SingHealth Institution, and all its staff, personnel or third-party service providers. A copy of SingHealth Data Protection Policy is available at https://www.singhealth.com.sg/pdpa. Hard copies are also available on request.

  2. You also warrant that you have the legal capacity to bind yourself to the Terms and Conditions stated herein. You warrant that all Required Information is at all times true, accurate, current and complete. You further undertake to inform us to update your records as soon as any change occurs in Required Information provided.

  3. We will share Required Information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling the prescription orders, communicating with patients, providing customer service, and all other reasonably related purposes.

  4. Apart from the purposes described above, we will not share Required Information with any other third parties unless we have your expressed permission, or under circumstances such as disclosure required by law. We may share any aggregated demographic or statistical information with our partners. This is not linked to any personal information that can identify any individual person.

Acceptance

  1. The Relevant SingHealth Institution’s Pharmacy reserves the right to reject a prescription for the Medication Delivery Service if the registered user does not satisfy the terms and conditions laid down in this agreement. Acceptance of any prescription presented is subject to users satisfying ALL the following criteria:

    • Delivery to a valid local address within the mainland of the Republic of Singapore only, excluding offshore islands.
    • Only prescriptions issued from SingHealth Institutions are accepted for delivery.
    • Only for medications available for this delivery service in the Relevant SingHealth Institution’s medication listing and deemed suitable for supply via this delivery mode.

  2. All prescriptions should have a validity of one (1) year from date of issue unless otherwise expressly stated. Any medication order to be issued beyond the one-year period must be based on a new prescription written by the doctor.

  3. Each new prescription order is to be delivered to the Relevant SingHealth Institution Pharmacy. The Relevant SingHealth Institution Pharmacy will retain the original prescription.

Delivery and Payment

  1. A medication delivery fee (if applicable) will be levied per one time delivery. An additional fee will be imposed for any non-deliverable parcels/failed deliveries, upon delivery. Delivery service charge (where applicable) are not covered by third-party payers.

    Delivery will be made on Monday to Saturday, except on Public Holidays and eve of the following major Public Holidays - New Year, Chinese New Year and Christmas. For further details, please contact the Relevant SingHealth Institution’s Pharmacy where you have presented your prescription for fulfilment.

  2. Once the delivery date and order are confirmed, the medication delivery charges (if applicable) will be imposed and payable by you even if delivery is later cancelled on your request.

  3. Your medication delivery may be fulfilled by a Centralised Refill Pharmacy (“CRP”) acting on behalf of the Relevant SingHealth Institution, if deemed eligible. For eligible medication delivery requests, you will receive medication bearing the CRP’s labelling, and tax invoice(s) bearing the CRP’s name and logo. Payment for prescription orders inclusive of medication delivery charges should be made to the CRP.

  4. All payments for prescription orders are inclusive of Goods and Services Tax and medication delivery charges (if applicable). The payment is to be made by ePayment via Internet, mobile app or AXS machine as soon as the amount and invoice number are made known to the recipient. Third-party payments such as Civil Service Card and other staff benefit cards are not extendable to include medication delivery charges. All payments must be in Singapore dollars.

Checking of Medications and Product Quality

  1. Upon delivery, the recipient will undertake to check the medication labels to verify that the medications match the prescription orders.

  2. The Relevant SingHealth Institution’s Pharmacy will not be liable for any defects in products delivered unless the recipient communicates to the Relevant SingHealth Institution’s Pharmacy, verbally or in writing of the purported defect, within three (3) working days of delivery of the product.

  3. In such instances, the Relevant SingHealth Institution’s liability, if so determined, shall be limited either to (i) the replacement of the defective products with equivalent products and a waiver of the Medication Delivery Service charge for the replacement or (ii) the refund equivalent to the cost of replacement of the relevant defective products.

  4. Return of medications, other than the above, are subject to the current Relevant SingHealth Institution’s Pharmacy medication refund policy. The Relevant SingHealth Institution’s Pharmacy reserves the right to refuse the return of any medication which has been damaged whilst in the user’s possession.

Exclusion and Limitation of Liability

  1. The SingHealth Institutions shall not be liable for any losses, damages or expenses sustained by individuals or by any other person in consequence of any delays in delivery, if such delays are at request of the individuals, or owing to the inability or refusal of the individuals or those present at the address at the time of attempted delivery, to take delivery of the medication order, whether by reason of lack of reasonable access to the address or place of delivery or otherwise, or to causes beyond the control of the SingHealth Institutions or the medication delivery personnel.

  2. The user’s rights and obligations under these terms and conditions may not be assigned either in part or in whole without prior written consent from the Relevant SingHealth Institution. The Relevant SingHealth Institution, however, reserves the right to assign its obligations and rights under these terms and conditions. Any delay or failure on the Relevant SingHealth Institution’s part to take action against any breach of these terms and conditions by individuals does not constitute a waiver of any kind of its rights, now and in the future, under this agreement.

Force Majeure

  1. The SingHealth Institutions shall not be liable for any delays, omissions or failures in the performance of its obligations if such causes are the result of acts of God, acts of war, civil unrest, states of emergency, industrial disputes or unrest, material shortages or rationing, law or government regulations, failures or interruptions in the supply of utilities or in respect of any telecommunication or information system, or any other causes beyond our control.

Governing Law

  1. These terms and conditions constitute the entire agreement. This agreement shall be governed in all aspects by the laws of the Republic of Singapore. If any of these terms and conditions is held to be invalid or unenforceable, the particular term(s) shall be severed to the extent that it is invalid or unenforceable, leaving the remaining terms and conditions or parts thereof enforceable.

Miscellaneous

  1. Words importing the singular shall include the plural and vice versa and words importing one gender shall include either gender.

All information herein is correct at time of printing, and subject to change without prior notice.

Collection at SingHealth Polyclinics' PILBox FAQs

​The Prescription In Locker Box (PILBOX) service allows you to collect your medicine refills round the clock at your convenience. SingHealth Polyclinics' 24-hour PILBoxes are currently available at these SingHealth Polyclinics: SHP-Bedok, SHP-Marine Parade, SHP-Sengkang, SHP-Punggol and SHP-Tampines.

All SingHealth patients can collect their medication from SingHealth institutions at the 24/7 PILBOX locker stations at SingHealth Polyclinics – Bedok, Marine Parade, Sengkang, Tampines and Punggol.

An SMS notification will be sent to you once the medicines have been delivered to your selected PILBOX.

If the medicine is not picked up within 36 hours from PILBOX, it will be sent back to the pharmacy of the original SingHealth institution. Patients can arrange for a second delivery (which will be charged) or visit the institution's pharmacy to collect it.

Yes. PILBOXes at the different locations have different size permutations. Please refer to individual institutions for more details.


Collection at bluPort Lockers FAQs

Delivery to bluPort lockers is currently available for SGH and KKH patients only.

Medication can be delivered to bluPort lockers at the following 37 locations:

  1. bluPort@Cheers, Singapore Innovation Centre (Mon-Sat : 7AM - 7PM, Sun : 7AM - 3PM)
  2. bluPort@Cheers, Temasek Polytechnic (Mon-Sat : 8AM – 9PM, Sun : 8AM-12PM)
  3. bluPort@E!Hub (Daily : 8AM - 10PM)
  4. bluPort@The Cathay (Daily : 10AM - 10PM)
  5. bluPort[24/7]@1 Jervois Rd, at FairPrice Xpress, ESSO
  6. bluPort[24/7]@10 Jurong West Ave 1, at Cheers
  7. bluPort[24/7]@10 Yishun Ave 9, at FairPrice Xpress, ESSO
  8. bluPort[24/7]@109 Toa Payoh Lorong 1, at Cheers
  9. bluPort[24/7]@114 MacPherson Rd, at FairPrice Xpress, ESSO
  10. bluPort[24/7]@150 Jurong East Ave 1, at FairPrice Xpress, ESSO
  11. bluPort[24/7]@181 West Coast Rd, at FairPrice Xpress, ESSO
  12. bluPort[24/7]@211 Punggol Rd, at FairPrice Xpress, ESSO
  13. bluPort[24/7]@239 East Coast Rd, at FairPrice Xpress, ESSO
  14. bluPort[24/7]@303 Choa Chu Kang Ave 4, at Cheers
  15. bluPort[24/7]@31 Choa Chu Kang Way, at FairPrice Xpress, ESSO
  16. bluPort[24/7]@40 Tampines Ave 9, at Cheers
  17. bluPort[24/7]@50 Woodlands Ave 1, at FairPrice Xpress, ESSO
  18. bluPort[24/7]@594 Upp Thomson Rd, at Cheers, ESSO
  19. bluPort[24/7]@649 Changi Rd, at Cheers
  20. bluPort[24/7]@650 Dunearn Rd, at Cheers
  21. bluPort[24/7]@708 Mountbatten Rd, at FairPrice Xpress, ESSO
  22. bluPort[24/7]@799 Bedok South Ave 1, at FairPrice Xpress, ESSO
  23. bluPort[24/7]@810 Hougang Central, at Cheers
  24. bluPort[24/7]@9 Tampines Ave 7, at FairPrice Xpress, ESSO
  25. bluPort[24/7]@Clarke Quay Central, at Cheers
  26. bluPort[24/7]@Harbourfront Centre, at Cheers
  27. bluPort[24/7]@Junction 8
  28. bluPort[24/7]@Jurong Point Shopping Centre, at Cheers
  29. bluPort[24/7]@Rivervale Mall, at Cheers
  30. bluPort[24/7]@Rochester Mall
  31. bluPort[24/7]@Serene Centre
  32. bluPort[24/7]@SIT Dover
  33. bluPort[24/7]@Stamford Court, at Cheers
  34. bluPort[24/7]@Tampines Central Club, at Cheers
  35. bluPort[24/7]@Tampines East, Downtown Line Station, at Cheers
  36. bluPort[24/7]@Tanjong Pagar Centre, at Cheers
  37. bluPort[24/7]@TripleOne Somerset

Only locker locations that are able to maintain an ambient temperature of 25oC and below have been selected for medication deliveries. This is to ensure quality assurance of medication.

An SMS notification will be sent to you once your medication has been delivered to the bluPort locker.

If your medicine is not picked up within 48 hours from the lockers, it will be sent back to the pharmacy of the original SingHealth institution. You can arrange for a second delivery or visit the institution's pharmacy to collect it.