The AM-EPIC Framework is an education and professional development framework that comprises a portfolio of programs aimed at upskilling and uplifting the Patient Safety, Quality and Innovation capabilities of our staff.
Our Programs
| Foundation | Introduction to Quality and Safety | Provides a clear overview of key concepts and the framework for Quality and Safety in SingHealth. | ½ Day |
| Foundation | Human Factors for Healthcare Improvement | Human Factors is a multidisciplinary science of applying knowledge and principles of human-system interaction to design systems that are better fitted for humans. In healthcare, complex and demanding task environments and processes can amplify human limitations and fallibility leading to errors or risky behaviours. This course will cover some theories, techniques and tips on designing for humans. The knowledge will be applicable for participants who seek to analyse and improve work processes around them to make them safer and more satisfying for the human.
| ½ Day |
| Foundation | TeamSPEAKTM Workshop | Creates awareness of Speaking Up for Safety and understanding psychological safety. The workshop focuses on application of critical language CUS and strategies to build psychological safety. By applying TeamSPEAKTM strategies at critical situations or opportunities, learners are motivated to speak up in delivering better and safer care for patients. | 1½ Hours |
| Foundation | iTHRIVE* - Reflect . Refresh . Recharge | This workshop is designed to provide you with the opportunity to Reflect, Refresh and Recharge through practicing Mindfulness on a weekly basis. These short and powerful practices allow you to recognize how you are feeling physically, mentally, and emotionally and will help you re-centre yourself in the present moment. *iTHRIVE - i Transforming Healthcare through Resilience, Innovation, Values and Excellence
| 1 Hour |
| Activist | AM-EPIC Quality Improvement Workshop | Covers basic tools and techniques for Quality Improvement and introduces Institute of Healthcare Improvement’s (IHI) improvement methodology. Targeted at staff involved in Quality Improvement activities. | 3 Days |
| Activist | AM-EPIC Blended Quality Improvement Workshop | Provides participants with basic tools and techniques in Quality Improvement (QI). Participants will be introduced to the Institute of Healthcare Improvement's (IHI) improvement methodology which is a structured and integrated approach to achieve significant results in quality and productivity.
This program serves as a learning platform for anyone who wish to be involved in doing a Quality Improvement project.
| 1 Day |
| Activist | Root Cause Analysis Workshop | Enables participants to undertake holistic analysis of problems to identify underlying fundamental system issues. This supports the design of effective solutions that can reduce the risk of recurrence of the problems. The course cover Root Cause Analysis process, important concepts and tools that support effective problem analysis and development of solutions. | 1 Day |
| Activist | TeamSTEPPS Workshop | TeamSTEPPS (Team Strategies and Tools to Enhance Performance and Patient Safety) is an evidence-based comprehensive teamwork training designed to improve quality and safety in healthcare. Learners will learn set of teamwork tools and strategies, aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals. | 1 Day |
| Activist | Introduction to Design Thinking Workshop | Creates awareness and understanding of the Design Thinking mindset, through providing an overview of the process and selected tools that may be used in this problem solving approach. | 1 Day |
| Activist | Project-based Design Thinking Workshop | Provide participants with guidance and knowledge on the Design Thinking approach, and opportunities to learn and apply the concepts and tools in a hands-on way. The approach creates solutions that are human-centric and emotionally meaningful. The content of this Workshop is adapted for the healthcare setting. | Based on project needs |
| Professional | Facilitation Skills Workshop | Provides learner with the knowledge and skills to facilitate project meetings and workshop discussions. Covers principles of Adult Learning, role and responsibilities of a Facilitator and a suite of facilitation tools for effective facilitation in different settings. | 2 Days |
| Professional | Train-the-Trainer TeamSPEAKTM Workshop | Trains and develops trainers who are passionate to deliver and roll-out TeamSPEAKTM within their organizations. The program aims to enhance the knowledge and skills of learners to conduct and engage their trainees. | 1½ Days |
| Champion | Sponsors Workshop | Provides an overview of the key concepts and framework for Quality and Safety. The role of an Improvement Project Sponsor will also be clarified.
| 2 Hours |
For any enquiries, please email to us at ipsqworkshop@singhealth.com.sg if you are keen for IPSQ to organise a workshop for your organisation.
Our Faculty
QUALITY IMPROVEMENT
- Our Quality Improvement Program Faculty
Alvin Chang Shang Ming
KK Women’s and Children’s Hospital
| Bryan Chua
Singapore General Hospital | Chan Qiuhua Catherine
SingHealth Community Hospitals
|
Chew Zhi Xin
SingHealth Community Hospitals | Chong Chia Yin
KK Women’s and Children’s Hospital
| Chow Mun Hong
SingHealth Polyclinic |
Chua Xin Ni
Singapore General Hospital
| Cynthia Cheng Shi Mei (QI Facilitator)
SingHealth Community Hospitals | Desmond Lee
Sengkang General Hospital
|
Dong Minyan (QI Facilitator)
SingHealth Community Hospitals | Eileen Sng (QI Facilitator)
Singapore General Hospital
| Gao Ting
SingHealth Community Hospitals |
Geoffrey Gui
Singapore General Hospital
| John Wong Chi Keong
KK Women’s and Children’s Hospital | Kenneth Low (QI Facilitator)
Singapore General Hospital
|
Koh Kim Wee (QI Facilitator)
Singapore General Hospital | Lee Fong Sin
SingHealth Community Hospitals
| Lee Kheng Hock
SingHealth Community Hospitals |
Lee Lin Hui
Singapore General Hospital
| Lim Kien Ann
SingHealth Community Hospitals | Lin Zehang (QI Facilitator)
Singapore General Hospital
|
Ling Moi Lin
Singapore General Hospital | Loo Shin Yi
Singapore General Hospital
| Loo Yu Xian
SingHealth Community Hospitals |
Mabel Sim
Singapore Health Services
| Matthew Han
Singapore General Hospital | Mohammad Farhan Bin Omar (QI Facilitator)
Singapore General Hospital
|
Nurina Binte Md Khamis
SingHealth Community Hospitals | Pang Nguk Lan
Singapore Health Services
| Phua Sor Hwa
SingHealth Community Hospitals |
Ratna Binte Abdul Rahman
Singapore General Hospital
| Ryan Koh
Singapore General Hospital | Sam Koh Chang Hoe
KK Women’s and Children’s Hospital
|
Samantha Woon
Singapore General Hospital | Seow Yee Ting
Singapore Health Services
| Siow Yew Nam
KK Women’s and Children’s Hospital |
Tang Joo Ying
Singapore Health Services
| Tay Sook Muay
Singapore General Hospital | Teo Shao Chu
Singapore Health Services
|
Wang Lei (QI Facilitator)
Singapore General Hospital | William Yap
Singapore Health Services
| Xu Bangyu
SingHealth Community Hospitals |
Yeo Su Qian
Singapore General Hospital
| Yong Tze Tein
Singapore General Hospital | Young Ming Ee (QI Facilitator)
SingHealth Community Hospitals
|
Sng Ei Leen (QI Facilitator)
Singapore General Hospital | Ang Woo Boon
Changi General Hospital | Semeniano Garry Garcia
Changi General Hospital |
Goh Jia Jun
National Neuroscience Institute | | |
- Our TFI-Myanmar Quality Management & Patient Safety Programme Faculty
Alvin Chang Shang Ming
KK Women’s and Children’s Hospital
| John Wong Chi Keong
KK Women’s and Children’s Hospital
| Lim Siok Hong
KK Women’s and Children’s Hospital
|
Ling Moi Lin
Singapore General Hospital
| Pang Nguk Lan
Singapore Health Services
| Sam Koh Chang Hoe
KK Women’s and Children’s Hospital
|
Tan Kok Hian
Singapore Health Services
| Tan Kwee Yuen
Singapore General Hospital
| Teo Shao Chu
Singapore Health Services
|
Toh Hui Xian
Singapore General Hospital | | |
CLINICAL RISK MANAGEMENT
- Our Root Cause Analysis Program Faculty
Alvin Chang Shang Ming
KK Women’s and Children’s Hospital
| Annellee Camet Atanacio
KK Women’s and Children’s Hospital
| Camilla Wong
Sengkang General Hospital |
Chow Mun Hong
SingHealth Polyclinic
| Gao Ting
SingHealth Community Hospitals
| Ho Le Onn
Singapore General Hospital
|
Karen Perera
Singapore Health Services
| Leila Ilmami Binte Nasron
Singapore General Hospital
| Lim Hwee Boon
SingHealth Polyclinic
|
Ling Moi Lin
Singapore General Hospital
| Pang Nguk Lan
Singapore Health Services | Wong Kok Cheong
Changi General Hospital |
Yin Shanqing
KK Women’s and Children’s Hospital | | |
PATIENT SAFETY
- Our TeamSTEPPS & TeamSPEAK® Program Faculty
Alvin Chang Shang Ming
KK Women’s and Children’s Hospital | Camilla Wong
Sengkang General Hospital
| Chow Mun Hong
SingHealth Polyclinic
|
Gao Ting
SingHealth Community Hospitals
| Ho Le Onn
Singapore General Hospital
| Karen Perera
Singapore Health Services
|
Leila Ilmami Binte Nasron
Singapore General Hospital
| Lim Hwee Boon
SingHealth Polyclinic
| Luke Low Sher Guan
SingHealth Community Hospitals |
Ng Heng Joo
Singapore General Hospital
| Ong Yee Yian
Singapore General Hospital
| Pang Nguk Lan
Singapore Health Services |
Sabrina Koh Bee Leng
Sengkang General Hospital
| Smita Pathare
Singapore General Hospital | Tan Hwee Yuan
Sengkang General Hospital |
Tan Kok Hian
Singapore Health Services | Tang Joo Ying
Singapore Health Services
| Tian Yee Shin
Singapore Health Services |
Yin Shanqing
KK Women’s and Children’s Hospital | | |
- Our Human Factors for Healthcare Improvement and Design Thinking Faculty
Alexander Lek (Human Factors for Healthcare Improvement)
Changi General Hospital | Johnathan Siew (Human Factors for Healthcare Improvement)
Changi General Hospital |
- Our Patient Advocate Communications Training (PACT) Training Faculty
Chang Sook Mei
Singapore Health Services | Ailing Sim-Devadas | Ellil Mathiyan |
- Our Resilience in Academic Medicine (RAM) Workshop Training Faculty
Jennifer Davis
Duke-NUS Medical School | Kinjal Doshi
Singapore General Hospital |
- Our Cross-Institution Infection Control Workshop Faculty and Auditors
Our Train-the-Trainer Hand Hygiene Practicum Workshop Faculty
Lim Swee Hia
Singapore Health Services
| Tan Kwee Yuen
Singapore General Hospital
|
Our Cross-Institution Infection Control Auditor's Workshop Faculty
Amy Tan Chi Wei
Singapore General Hospital
| Cynthia Cheong
Singapore Health Services
| Lim Swee Hia
Singapore General Hospital
|
Rachel Goh
Singapore Health Services
| Samuel Anju Mary
Singapore Health Services
| Tan Kwee Yuen
Singapore General Hospital |
Our Cross Institution Infection Control Auditors
From Singapore General Hospital
| Aines Manickam | Benjamin Yap Wei Da | Bushra Binte Shaik Ismail |
| Charlotte Tan Choon Ying | Chia Kah Lai | Chong Lai Ling |
| Chua Siew Mui | Edwin Joshua Ang | Foo Yu Wei |
| Gerard Joseph Tang Yew Wah | Hatijah Binti Tohid | Hayati Bte Mohd |
| Ian Lee Yei Hearn | Karen Ooi Seow Yin | Lam Wing Meng |
| Leong Siew Teing | Lynette Lin Gui Fen | Manesh Cigy |
| Minnie Koh | Norazlina Bte Shaikh Ibrahim Mattar | Norizan Bte Jaafar |
| Ong Soon Lan | Rachmawati Bte Mustakim | Rubiyah Bte Karlin |
| Salimah Mohd Ayoob | Seah Jiahua | Shobana Santhrankanthan |
| Siti Nurhidayah Bte MR | Tan Ah Pang | Tan Kwee Yuen |
| Tan Li Kheng | Tan Soong Geck | Teh Nguan Kheng |
| Tien Choo Eng Toh Hui Xian | Tien Choo Eng Toh Hui Xian | |
From Changi General Hospital
| A Punithavathi | Chan Hong Eng | Choong Pei Wah |
| Grace Ho Hui Ling | Gurdip Kaur | Leong Wee See |
| Li Jie | Lim Huiru | Magdalene Lee Jing Ting |
| Maria Theresa | Mas Linda | Meng Lianmei |
| Meng Qiu Sha | Neo Soon Keow | Ng Hui Chin |
| Rosaline Tay Lee Hua | Rozana Dahlia Hassan | Sinnatamby Savithri |
| Tan Chuan Hun | Tan Wee Seng | Tang Mui Mui |
| Tenny Chow | Whitney Khine Khine Phyo | Wu Jiamin |
From Sengkang General Hospital
| Ang Seok Khim | Chan Ying Yue | Cheong Min Min |
| Koh Shuling | Lim Mui Seok | Luo Xiao Hong |
| Ong Hui Fung | Pan Li Na | Pua Soy Keow |
| Rivera Chyrel Abella | Sharon Wong Yit Ngoh | T Annie Pereira |
| Tan Chien Yen | Tay Ee Ling | Yip Lai Fong |
From KK Women’s and Children’s Hospital
| Andhrias Maria Pushpam | Chee Lai Han | Chiew Lee Chern |
| Geetha Daniel | Giam Poh Eng | Grace Lee Ying Chin |
| Ho Hee Shen | James Chee Kok Leong | Jenny Lim Phaik Kooi |
| Lee Yen Hong | Li Liang | Liao Hui |
| Lim Siok Hong | Ma Jing | Moon Loh Guek Yoong |
| Sally Ong Siew Gim | Seah Huay Ling | Surtini |
| Tor Sow Khim | Yeo Chiew Yen | |
From National Cancer Centre Singapore
| Ken Chong Kian Sheu | Lee Lai Lin | Priscilla Han Ming Zhen |
| Rachel Koh Sock Fern | Wong Sin Hui | |
From National Dental Centre Singapore
| Koh Loo Ee | Lee Bee Choo | Nurul Jannah Binte Jamalludin |
| Willie Woo Shek Chow | Wong Kay Kew | |
From National Heart Centre Singapore
| Angelina Lee Hui Ling | Azizah Binte Jaafar | Bryan Liu Wenda |
| Chua Lee Kheng | Dennis Tan Kian Lee | Foo Lee Lian |
| Jessica Chang Xiu Lan | Jodie Thng Peck Wee | Juraihah Md Saleh |
| Koh Hwee Hong | Phoon Poh Choo | Rosnita Bte Ismail |
| Suriani Bte Zahari | Wang Enmin Amanda | Zhang Jing |
From National Neuroscience Institute
| Chong Pau Khee | Nur Nazaria | Peng Xuejuan |
| Tay Lee Lian | Zhou Lifeng | |
From Singapore National Eye Centre
| Eunice Loh Tse Ching | Foo Cui Shan | Lim Sock Huang |
| Mabel Yeo Wei Lim | Ye Tun | |
From SingHealth Community Hospitals
| Christine Eu Chiow Khuan | Ho Yee Lean | Nadeera Binte Hadam Hussain |
| Wong Vern Tym | | |
From SingHealth Polyclinics
| Chew Lian Hoi | Erniwati Bte Ibrahim | Joanna Tan Lee Lim |
| Karuppayya Thilahavathi | Liew Gim Huay | Lynda Hung Yit Sim |
| Ng Ah Mui | Norizah Bte Ab Samad | Paul Foo Hao Ming |
| Rafiah Bte Tawi | Rahjee Chalson | Yap Sok Tin |
| Yeo Guat Hoon | | |
Last updated on 13 January 2020
