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BVH COVID-19 Patient Kit

Bright Vision Hospital is a Community Hospital with a Halal-certified kitchen that has been converted to treat individuals like yourself, who have been assessed to have a mild form of COVID-19.

Under the directives of the Ministry of Health, Care Facilities like BVH provide cohorted beds. Single rooms are not available.

This page provides you with some information you will need for your stay. We wish you a speedy recovery.

 

Updating Information On Admission

To facilitate your admission, bills and claims, please complete the form online using this link

 BVH COVID-19 Patient Kit

General Information

  • Based on triaging of your risk level by the Ministry of Health, you are required to be cared for under medical supervision at a Hospital Facility until you are ready to be discharged or transferred to another care facility.
  • BVH is a safer place for you to recuperate and rest while you wait for your body’s immune system to eradicate the coronavirus that causes COVID-19.
  • You will be sharing a naturally ventilated room with other patients of the same gender. Please help us keep your beds and the wards neat and tidy.
  • Under the directives of the Ministry of Health, Care Facilities like BVH provide cohorted beds. Single rooms are not available.
  • All meals will be provided from our Halal-certified kitchen.
  • If you require any assistance, please call Nursing Station Number provided at the entrance of your ward.
  • Because you are in the early stages of COVID-19, being cared for at a hospital facility is the safest and most appropriate for you.

  • We aim to keep your stay as short as possible and hope you will work with us to expedite your discharge or transfer.

  • You will have to remain in a care facility for as long as you are at risk of developing complications and transmitting the virus to others.

  • Thank you for aiding in the fight against COVID-19 and for keeping our community safe.

  • You may still have mild symptoms at the time that you are transferred to the Community Hospital. These include cough, sore throat, runny or blocked nose, body aches and fatigue, or diarrhoea. These symptoms should improve with time. Please report any new or worsening symptoms to the nurses or doctors on duty.
  • Please take the medication you may have been prescribed as instructed.
  • Please get plenty of rest, and drink enough fluids.
  • It is important to wear your surgical mask provided at all times especially when healthcare workers care for you in the cubicle. This is to prevent virus transmission.
  • Wireless Internet is available through BVH Guest.
  • Our nurse will guide you on how to monitor your temperature, blood pressure and oxygen levels daily.
  • Please inform our nurse on duty if you develop any of the following symptoms:
  1. Chest pain
  2. Fever
  3. Shortness of breath or difficulty breathing         
  4. Worsening of cough
  • You will be given a blood test during your admission. This test tells us whether there are any antibodies in your body, and allows us to determine your stage of recovery and course of treatment.

  • As your body takes time to develop antibodies to fight off the virus, serology test results between individuals will vary.

____________________________________________________________    

Please note that blood and swab tests will be administered according to MOH guidance, and not on request. The clinical team at Bright Vision Hospital will convey your results when they are ready. We ask for your understanding in this matter.

  • During your stay, you may be asked by our nurses to transfer to another room for closer monitoring.
  • The doctors and nurses in the wards will monitor your recovery. When your risk of developing complications become minimal you will be transferred out of BVH to another community facility to complete your period of quarantine.
  • You will require a fresh set of clothing for discharge.
 
  • All meals will be provided by our hospital. This is to ensure that you will have a healthy diet to help you recover.
  • BVH is a restricted facility. There is only limited access for food delivery services like Grab Food, Food Panda or Deliveroo. Please inform our care team by calling the nursing stations if you need to place any orders.
  • In order to prevent loss and confusion in orders, please indicate your Ward and Bed Number in your comments to the service provider (e.g. F16, R09).
  • Food Delivery is strictly restricted to the following times:

    0700hrs - 0800hrs
    1130hrs - 1230hrs
    1730hrs - 1830hrs
    2030hrs - 2130hrs
  • As this is a hospital, smoking and alcohol consumption on the premises is prohibited.
  • All deliveries will be checked by our security officers, and contraband items removed. They will be returned to you upon discharge. Perishables will be thrown away. You will be informed of all actions before they are taken.
  • In the event of a fire, you will be alerted by a fire alarm and announcement.
  • Nursing staff will assist in your evacuation to guide you to the assembly area outside of the building.
  • During the evacuation, please keep to your left in an orderly manner.

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Billing Matters

  • Daily Estimated* Bill are as follow (Before 7% GST):

Singapore Citizen (SC)

(After govt. subsidy)

Permanent Resident (PR)

(After govt. subsidy)

Foreign Visitor

(EP/WP/SP/STVP etc)

Current ($640)​

$160 - $513

$320 - $576

$640

​01/07/2021 - 31/03/2022​$161 - $515$322 - $579​​$643

 

  • The rates shown above are only estimates. The final bill size may vary from person to person depending on the actual subsidy accorded to you (if you are a SC & PR), length of stay and services actually incurred.

SINGAPORE CITIZENS & PERMANENT RESIDENTS

  • If you have remained in Singapore since the onset of COVID-19, the Government will pay in full for your bill related to COVID-19 treatment.
  • For returning traveller, you will be eligible for Government subsidies (subject to inpatient means-test subsidy status) and MediShield Life / Integrated Shield Plan coverage. You will be required to pay for any remaining balance after MediSave utilisation.   
           

FOREIGN VISITORS          

  • Foreign visitors will be charged for the inpatient medical bills in full. 


USE OF (i) INSURANCE (ii) EMPLOYER (iii) OTHER AGENCY TO PAY FOR TREATMENT COST

To use third party payer & other financial arrangements, please observe the following:

  • Provide us with their relevant information by completing the admission form online as mentioned above. 
  • Contact your insurer, employer and agency to inform them of your hospitalisation, ask if you are covered by them and how they plan to make payment. 
  • Request the 3rd party payer to provide a Letter of Guarantee (LOG) on their company’s letterhead and duly signed by an authorised officer. A sample copy of an LOG is attached here (see sample here).
  • If our claims to the 3rd party payer is not successful, we will forward the bill to you at the local postal address that you had provided (together with a list of the accepted modes of payment). 

(for Singapore Citizens & Permanent Residents Only)

  • All Singapore Citizens (SCs) and Permanent Residents (PRs) are covered under MediShield Life. Those with Integrated Plans (IP) may enjoy higher coverage provided by their private insurers, subject to the benefits and limits under their IP policies.
  • MediShield Life / IP payouts for your hospitalisation bills will be computed based on scheme parameters such as claim limits, deductibles and co-insurance.
  • A list of standard exclusions apply under MediShield Life / IPs. Treatments under this list will not be covered.
  • All pre-existing medical conditions are covered under MediShield Life. However, your private insurer may impose exclusions on your additional private insurance coverage due to such pre-existing medical condition(s). Please check with your private insurer for more information if needed. 
  • The use of MediShield Life in approved community hospital for inpatient admissions is subject to a claim limit of $350 per day.

(for Singapore Citizens & Permanent Residents Only)

  • Patients may use their own / immediate family member’s MediSave (capped at MediSave withdrawal limit), and / or cash to pay for the remainder of the bill.

    (Note: Immediate family members include the patient’s spouse, parents and children. SCs & PRs may also use their grandchildren’s or siblings’ MediSave)
  • The use of MediSave in approved community hospital for inpatient admissions is subject to a withdrawal limit of $250 per day, up to a maximum of $5,000 per calendar year.
  • MediSave cannot be used for:
    1. Inpatient stays of less than 8 hours
    2. Treatment for non-medical purposes (e.g. cosmetics surgeries) 
    3. Appliances (e.g. crutches / walking frames) 

FULLY FUNDED PATIENTS
No bill will be sent to you if your treatment cost is fully funded by Singapore government.

SINGAPORE CITIZENS AND PERMANENT RESIDENTS
The final bill will be sent to you after MediSave & MediShield Life claims have been made, if any.

FOREIGN STUDENTS UNDER MOE
For returning foreign student under MOE, please provide your school admin / agent / insurance contact person and number at the link provided above. If your bill is covered by insurance, you will be required to sign on the Letter of Guarantee (LOG) issued by your insurer and return it to BVH at bvh.admission@singhealthch.com.sg. After that, we will submit your claim to your insurer.

FOREIGN VISITORS          

  • Self-Payer - the final bill will be sent to the local address you provided on admission.
  • Sponsored by Employer / School / Other Institutions - If your employer or school has agreed to pay for you via Letter of Guarantee (LOG), the final bill will be sent to your 3rd party payer at the address provided by you.
  • Insurance (Direct Claims) – If you have a valid insurance with direct claim arrangement, we will make the claims directly to your insurance company after receiving their Letter of Guarantee (LOG). If our claim is successfully, the final bill will be sent to your postal address and to settle the outstanding balance (if any).
  • Insurance (Reimbursement) – If you have a valid insurance based on reimbursement terms, the bill will be sent to your local postal address. You will have to pay the full amount first and subsequently you can claim from your insurance company, for reimbursement.          

Patient FAQs

  • ​As a confirmed COVID-19 patient, you are admitted to Bright Vision Hospital under the Infectious Disease Act.
  • As part of national measures to combat and prevent the spread of COVID-19, we are taking the necessary precautions to ensure that the community remains safe.
  • Test results that are not from the Ministry of Health will no longer be recognised.
  • ​All COVID-19 patients are housed at an appropriate care facility for up to 21 days from confirmation of COVID-19 infection to ensure full recovery. Depending on the results of your serology test, your stay at the community care facility will be between less than 1 week (serology positive) and up to two weeks (serology negative).
  • ​You will be assessed by the medical teams at the respective facilities and given appropriate testing if required.
  • ​Upon discharge from BVH, you will be issued hospitalisation leave according to the days of your stay. The Isolation Order issued to you at the CCF will also serve as proof of your hospitalisation leave.
  • When you are deemed fit to be discharged home, you are no longer infectious.  You can return to the community and it is safe to stay with your family.
  • If you are transferred to another care facility for COIVD-19, you are still under quarantine as you are still infectious.  You will be discharged home when you are no longer infectious.
  • You will require a fresh set of clothing upon discharge. Please inform your family to prepare them and send them to you via BVH Security.
  • Please ask for assistance from the nurses if you would like to bring home your personal items.  If you are not keen to bring them home, we will help to discard them upon your discharge.
  • Upon discharge, our medical team will prescribe you with sufficient medication and will instruct you on how to self-administer them. You will also receive a patient discharge summary and discharge advisory.
  • ​In line with the national measures, the hospital policy does not allow any visitors for patients infected with COVID-19. This is to reduce the risk of visitors contracting the disease.
  • ​Our doctors will update you regularly. If you wish for your next of kin to be updated, please let us know in advance.
  • ​Please stay in your cubicle at all times and do not cross the red line.
  • Please comply to the directives given in your Isolation Order from the Ministry of Health. 
  • ​To help your body eradicate the virus, we suggest you rest and drink sufficient fluids to stay well hydrated.  Inform the doctors and nurses if you develop new or worsening symptoms.
  • ​Everyone responds differently, and some might take longer to develop antibodies. BVH allows you to rest and recuperate while you wait for your body’s immune system to eradicate the virus.

Connecting WIFI

​STEP 1

  • Go to your phone settinG

  • Turn on the WIFI

STEP 2

  • Select "BVH Guest"

 

STEP 3

  • Check "I accept the terms of use"

  • Click "Login

  • You have successfully connected to BVH Guest!