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23 Jul 2018
Cyberattack: SingHealth’s 2nd Update on Patient Engagement

Following the cyberattack, SingHealth is progressively contacting about 2 million patients who visited its specialist outpatient clinics and polyclinics from 1 May 2015 to 4 July 2018 to notify them if their data had been illegally accessed and copied.

To date: 

SMS Notifications and Letters
• SingHealth has sent SMS notifications to more than 1.8 million patients who visited its specialist outpatient clinics and polyclinics from 1 May 2015 to 4 July 2018 to notify them if their data had been illegally accessed and copied. 

• The remaining patients who did not register their mobile numbers with SingHealth will receive letters informing them the status of their data this week.

Data Check
• More than 231,000 patients have accessed the Health Buddy mobile app and SingHealth website to check if they were affected by the cyberattack. 

We would like to assure patients that no phone numbers, financial information or other patient medical records were illegally accessed. The care that we provide to patients has not been affected, and all clinic and hospital operations continue as normal. 

Patients who visited SingHealth specialist outpatient clinics and polyclinics from 1 May 2015 to 4 July 2018, who are unable to do a data check via the Health Buddy mobile app or SingHealth website, can call 63265555 for assistance (Monday to Sunday, 9am to 9pm). 


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