National Medical Excellence Awards 2009 The annual National Medical Excellence Awards recognises excellence in the fields of clinical research and medicine. We are proud that our clinical leaders have been conferred these prestigious national awards for two consecutive years. 2009 National Outstanding Clinician Mentor Award Professor Ng Han Seong, Singapore General Hospital 2008 National Outstanding Clinician Mentor Award Professor Soo Khee Chee, Director, National Cancer Centre Singapore National Outstanding Clinician Scientist Award Professor Donald Tan, Medical Director, Singapore National Eye Centre  View the MOH press release on the 2009 awards here.
Singapore HR Awards 2009 As an affirmation of what a great place SingHealth is to work, our institutions have bagged a total of 19 awards at the annual Singapore HR Awards by Singapore Human Resource Institute (SHRI). The Singapore HR Awards serve to confer distinct recognition on HR professionals and organisations as an employer and employee champion to bring out the best through sound and commendable HR and people management practices. The Awards celebrates leading organisations and practitioners in the drive for impactful human capital strategies.

Singapore General Hospital	Total: 10 awards
Corporate HR Award	Leading HR Practices (Special Mention) Awards
HR Advocate Award	1. Talent Management, Retention & Succession Planning
1. Quality Work-life	2. Fair Employment Practices
Leading HR Practices Awards
1. Strategic HR
2. Manpower Resourcing & Planning
3. Quality Work-Life
4. Health & Employee Wellness
5. Workplace Safety & Health
6. Corporate Social Responsibility
KK Women's & Children's Hospital	Total: 5 Awards
HR Advocate Award	Leading HR Practices Awards
1. Quality Work-Life	1. Quality Work-life
2. Health & Employee Wellness	2. Health & Employee Wellness
	3. Workplace Safety & Health
Changi General Hospital	Total: 4 Awards
HR Advocate Award	Leading HR Practices (Special Mention) Award
1. Quality Work-life	1. Health & Employee Wellness
Leading HR Practices Awards
1. Quality Work-Life
2. Workplace Safety & Health

 

Joint Commission International (JCI) Accreditation

JCI is dedicated to improving the quality, safety and efficiency of health care services around the globe. JCI's uniform, high standards for patient care and safety focus on access to care, assessment of patients, infection control, patient and family rights, and education. Standards also address facility management and safety, staff qualifications, quality improvement, organisation leadership, and management of information.

JCI-accredited SingHealth institutions:
Changi General Hospital
KK Women’s & Children’s Hospital
Singapore General Hospital
National Heart Centre Singapore

Asian Hospital Management Awards 2008

The awards are to recognise and honour hospitals in Asia that have succeeded in implementing best hospital practices and high standards of patient safety. SingHealth’s wins:

1. CATEGORY: CUSTOMER SERVICE Winner: SGH - "Express Service@SOC – No more queuing for payment and reappointment"
2. CATEGORY: DEPARTMENTAL SERVICE IMPROVEMENT Joint Winner: KKH - "Reducing Waiting Time and Enhancing Access for Paediatric Magnetic Resonance Imaging"
3. CATEGORY: HUMAN RESOURCE DEVELOPMENT Excellence Awardee (Runner Up): KKH – "KK Women's and Children's Hospital-Singapore International Foundation-National Paediatric Hospital, Cambodia: A 4-year collaboration in Train-the-Trainers on Paediatric Emergency Care Project"
4. CATEGORY: INTERNAL CUSTOMER SERVICE Excellence Awardee (Runner Up): SingHealth - "Scan and Click: Patient Context Switching" Excellence Awardee (Runner Up): KKH – "Development and Implementation of Financial Capital Budgeting System (eCAPEX)"
5. CATEGORY: MARKETING, PR OR PROMOTIONAL Excellence Awardee (Runner Up): SGH - "Engaging Our Community and Patients Through Awareness Outreach"
6. CATEGORY: PATIENT SAFETY/QUALITY MEDICAL CARE Excellence Awardee (Runner Up): SGH – "Multi-prongs Interventional Patient Falls Prevention Program

Excellent Service Award (EXSA)

The Excellent Service Award (EXSA) is a national award managed by SPRING Singapore and nine industry lead associations. This award that recognises the best of the best individuals who have delivered outstanding service in their respective industries. It seeks to develop models for service staff to emulate, create service champions and enhance professionalism in service delivery.

Organisations with EXSA staff are committed to achieving service excellence. They seek to deliver superior service through service champions in their organisations. The award is conferred at four levels - Silver, Gold, Star & Superstar (one per industry).SingHealth has seen a steady increase of EXSA winners in the past three years. This is testament to our commitment towards service excellence. We are also proud to have garnered the top EXSA Superstar award for three consecutive years.

The award is conferred at four levels - Silver, Gold, Star & Superstar (one per industry).

Total number of winners:

Year	Silver	Gold	Star	Superstar	Total	% Increase From Previous Year
2006	736	336	96	1	1,170	46%
2007	1,031	447	177	1	1,656	42%
2008	1,070	494	243	1	1,808	-

SingHealth has seen a steady increase of EXSA winners in the past three years. This is testament to our commitment towards service excellence. We are also proud to have garnered the top EXSA Superstar award for three consecutive years.